Operations Manager

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in contract catering seeks a dynamic Operations Manager to oversee a diverse portfolio of 14 sites. This role is pivotal in driving operational excellence, ensuring high service quality, and fostering strong client relationships. With a focus on innovation and customer satisfaction, you will lead a dedicated team, implement strategic plans, and manage budgets effectively. The position offers a supportive work environment with flexible hours, professional development opportunities, and a range of employee benefits, making it an exciting opportunity for a passionate leader in the catering industry.

Benefits

Flexible working hours

Free meal provision

Training and development opportunities

28 days annual leave

Birthday off

Retail and leisure discounts

Annual summer party

Life assurance

Cycle2work scheme

Best Companies recognition

Qualifications

• 5+ years experience in corporate contract catering.
• Strong knowledge of food safety regulations.

Responsibilities

• Oversee operations of 14 catering sites ensuring compliance.
• Monitor KPIs and financial metrics for performance tracking.

Skills

Leadership

Operational Excellence

Customer Service

Budget Management

Communication Skills

Education

Degree Level Education

Job description

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We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. With a focus on quality, innovation, and customer satisfaction, we consistently exceed client expectations. As we continue to expand our operations, we are seeking a dynamic and experienced Operations Manager to oversee our portfolio of 14 sites located between Milton Keynes and Birmingham.

As the Operations Manager, you will play a crucial role in ensuring the seamless delivery of catering services across our diverse portfolio of sites. You will be responsible for driving operational excellence, maintaining high standards of service quality, and fostering strong client relationships.

Key Responsibilities:

• Oversee the day-to-day operations of 14 catering sites, ensuring compliance with company policies and procedures.
• Implement strategic plans to optimise efficiency, productivity, and profitability across all sites.
• Provide leadership and guidance to site managers and staff, fostering a culture of teamwork, accountability, and continuous improvement.
• Monitor key performance indicators (KPIs) and financial metrics to track performance and identify areas for improvement.
• Collaborate with the sales and marketing team to develop innovative solutions and drive business growth.
• Build and maintain strong relationships with clients, addressing their needs and concerns in a timely and professional manner.
• Ensure compliance with health, safety, and food safety regulations at all sites.
• Conduct regular site visits to assess operational performance and identify opportunities for enhancement.
• Manage budgets, expenses, and resource allocation effectively to achieve financial targets.

You’ll be educated to degree level with at least 5 years’ experience in a large corporate contract catering business. Your knowledge and passion for food and customer service, together with your exceptional communication skills and leadership qualities, make you a perfect fit for this role.

Benefits include:

• Monday to Friday working hours available
• Flexible working hours and the potential of condensed shifts
• Free meal provision while on shift
• Training and development opportunities, including NVQ apprentice scheme & WSET courses
• 28 days annual leave, with an additional day each year up to 33 days
• The opportunity to have your birthday off, every year!
• Discounts and cashback from a wide range of retail and leisure outlets
• The annual BM Caterers Summer party and FOODIES awards, as well as site-based summer and winter parties
• Life assurance and an employee assistance programme
• Cycle2work scheme - upfront loan for necessary equipment
• Being part of a team that made the ‘Best Companies’ to Work For list 7 years running