Operations Manager

CIH International Housing Group; West Midlands; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 Days Holiday (Plus Bank Holidays)

Annual Pay Review

Workplace Pension Scheme

Life Insurance

Health Cash Plan

Employee Assistance Programme

Induction and E Learnings

Annual Flu vaccination

Full Uniform

Eye Test

Job summary

BELFOR UK is seeking an Operations Manager to lead restoration and reinstatement services across the West Midlands. You will drive profitability, ensure quality and safety, and build confidence with customers through effective delivery and compliance.

The role requires travel across the UK, with a reward scheme for achieving targets and opportunities to develop regional teams and leadership capabilities.

Qualifications

• Experience leading field teams and delivering projects on time and budget.
• Ability to manage WIP and exceed income targets.
• Familiarity with CDM regs and safety procedures.

Responsibilities

• Lead the management of restoration and reinstatement services.
• Ensure services are profitable and meet client requirements.
• Support network performance and identify contractors as needed.
• Drive regional teamwork and development across staff.

Skills

Team leadership

Project management

Stakeholder communication

Job description

Operations Manager

• West Midlands
• Full-time
• Onbepaalde tijd

Wie zijn wij?

Ben jij klaar voor BELFOR?

Brand-, storm- of waterschade: je moet er niet aan denken. Wanneer dit gebeurt zorgt BELFOR er voor dat mensen en bedrijven deze nare ervaring zo snel mogelijk achter zich kunnen laten door eigendommen te herstellen en de schade te minimaliseren.

BELFOR Nederland is ruim 35 jaar geleden begonnen als saneringsbedrijf voor brandschade in en aan woningen. Tegenwoordig doen wij veel meer en hebben wij in Nederland zes vestigingen waar wij ons inzetten bij diverse calamiteiten. BELFOR is de wereldwijde marktleider op het gebied van reconditionering en innoveert in eigen laboratoria en testruimtes. Daarom werken jij en je collega's altijd met de beste innovaties! Met meer dan 12.000 collega's verspreid over 55+ landen wordt onze kennis en expertise dagelijks toegepast.

Wij staan 24/7 klaar om te helpen wanneer het er echt aan toe doet, en daar komt natuurlijk flink wat bij kijken. Respect, betrokkenheid en betrouwbaarheid zijn kernwaarden waar wij dagelijks mee op pad gaan, kan jij je hier ook in vinden? Lees dan verder om meer te leren over de mogelijkheden bij BELFOR!

Uw taken

The Operations Manager will be part of the BELFOR management team and, as such, will have the responsibility for the management of specific services relating to restoration and reinstatement works The responsibility of the Operations Manager will also ensure the services are profitable. The Operations Manager will show customers how the BELFOR offering will meet their requirements by building confidence and persuading them that our services will best satisfy their needs in terms of quality, price and delivery, whilst at all times being fully compliant with all relevant legislation. Will also support the network performance manager with identifying new contractors to support our services, The operations manager will be proactive in managing all WIP and monthly income targets to ensure the required quality of work is achieved and safe working practices upheld. Above all, the position requires that the post holder is prepared to travel anywhere, normally in the UK, but further afield if required, working away for extended periods (within reason) quite possibly at very short notice. As part of the remuneration package, there will be a reward scheme for achieving/ exceeding the budgeted net profit figure. Assist with the delivery of profit for this business stream. The Operations Manager will guide the development of their teams, giving the necessary support to meet career path aspirations of all staff members. The Operations Manager will also promote teamwork across their regions, leading by example.

Jouw profiel

• Carry out regular reviews with the field teams to ensure all processes are followed and adhered to.
• Provide a monthly report on your region.
• Work alongside the CDM co-ordinator to ensure complete compliance under CDM regs.
• Attend customer reviews and audits where necessary
• Build regional business opportunities and support sales team in client meetings
• Daily review of WIP and job performance reports, with weekly calls and updates with your teams
• Exceed monthly income targets

• Validate scopes to sales and costs are correct and consistent with damage

• Obtain authorisation for scopes including any variation orders.
• Ensure consistency with scoping and support your contracts managers with development.
• Develop and support scheduling of reactive and planned works
• Complete tenders on a project by project basis to avoid project delays.
• Manage program of works on large complex claims including start and finish dates.
• Deliver projects on budget and on time with a prime focus on cost control
• Assist with the development of the service offering ensuring we look to upsell when the opportunities arise
• Undertake training on any software platforms to give a broader knowledge of claims management tools.
• Development plans for the field teams to give a broader knowledge across all disciplines on all projects to increase efficiency and increase team spirit with clear progression routes further career paths
• Undertake field surveys as and when required.

• Ensure that all relevant information is shared and understood by the parties involved (including the instructing party/ customer, BELFOR personnel, temporary personnel and subcontractors). Respond to the changing needs of the customer amending all necessary documentation as appropriate.

• Escalation point to support the management of any on site issues that may need resolving in a timely manner, in line with FCA guidelines.

• Agree to accept, and then be personally responsible for (including the cleanliness and functioning) all issued equipment detailed on the equipment schedule.
• Manage assets purchased and hired to the business to ensure productivity
• Purchase equipment where needed to keep site functioning at all times.

• Ensure that all necessary information is collected from the customer for total payment of all works.
• Help support accounts team with aged debt

• Ensure responsibilities specific to your role as detailed within BKH L006 Health Safety and Environment Policy are complied with.
• Close out non-compliance and audit issues raised on a monthly basis with a clear chain of guidance
• Be part of the recruitment process making time for interviews and being flexible to candidates needs.
• Take part in investigations and disciplinary action where required.
• Maintain a high level of housekeeping throughout the regional teams and branches including equipment and vehicles

• Responsible for the presentation, cleaning and maintenance of your Company vehicle.
• Any other reasonable management request.

Ons aanbod

• 25 Days Holiday (Plus Bank Holidays)
• Annual Pay Review
• Workplace Pension Scheme
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Annual Flu vaccination
• Full Uniform
• Eye Test

Contact

Olivia Jennings

BELFOR UK