Operations Manager

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 55,000 - 65,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an experienced Operations Manager to lead Dermatology and OMFS services within the Surgery, Anaesthetics and Cancer Care Division. This internal-only posting requires current affiliation with the Trusts and offers an opportunity to shape service delivery and patient care.

The role focuses on visible leadership, safe and efficient services, and delivering improvements across pathways, access to care, workforce engagement, and budget management

Job description

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Are you an experienced operational leader who thrives on improving services, delivering results and developing teams?

We are looking for an ambitious and highly motivated Operations Manager to lead our Dermatology and Oral & Maxillofacial Surgery (OMFS) services within the Surgery, Anaesthetics and Cancer Care Division.

This is an exciting opportunity to take a leading role in shaping the future of two important and evolving specialties, working alongside exceptional clinical, nursing and operational colleagues to deliver outstanding care for our patients.

Main duties of the job

As Operations Manager, you will provide visible leadership across Dermatology and OMFS, ensuring services are safe, responsive, efficient and patient focused.

You will be responsible for:

• Leading operational delivery across Dermatology and OMFS services.
• Driving performance against national and local targets.
• Managing patient pathways and improving access to care.
• Leading service improvement and transformation programmes.
• Supporting workforce development and staff engagement.
• Managing resources, budgets and productivity.
• Delivering high-quality, sustainable services that meet the needs of our patients and communities.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.