Operations Manager

Cameron Clarke Associates; Sherborne; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

31 days annual leave

Free on-site parking

Sick pay

Employee discount

Supportive family-run environment

Job summary

Cameron Clarke Associates in United Kingdom is seeking an organised Operations Manager to own the day-to-day running of the office, coordinate teams and support directors for efficient business operations.

This hands-on role combines office management, operational coordination and problem-solving, with focus on orders and schedules and the potential to take on greater responsibility as you learn the business.

Qualifications

• Experience in office administration and coordinating day-to-day work.
• Leadership or management experience from any sector.
• Strong organisational and communication skills.

Responsibilities

• Coordinate information and activities across the office, drivers and yard.
• Work with Transport Manager to schedule orders and deliveries.
• Maintain delivery calendar, vehicle capacity and routing requirements.
• Coordinate delivery dates and communicate options to customers.
• Refer technical vehicle or delivery queries to the Transport Manager.
• Maintain accurate records and reliable processes.

Skills

Leadership/management

Organisational skills

Clear communication

Prioritisation

Problem solving

Ownership

Job description

Operations Manager | Sherborne | Full Time | £40,000–£45,000 per annum

Looking for an opportunity to take ownership, improve processes and help shape the day‑to‑day running of a family‑run business?

Our client is a family‑run business looking for an organised and practical Operations Manager to bring structure to its daily operations, coordinate teams and support the directors in ensuring the business runs efficiently.

The Role

You will coordinate the day‑to‑day running of the office, including administration, phone sales and customer service, working closely with the directors and Transport Manager to keep operations running smoothly.

This is a hands‑on role combining office management, operational coordination and problem‑solving. You will help organise customer orders and delivery schedules, manage competing priorities, support colleagues and resolve routine issues within agreed limits.

Initially, the focus will be on coordination, oversight and supporting colleagues rather than direct line management, with the opportunity to take on greater operational responsibility as you develop your understanding of the business.

This is an office‑based position in Sherborne, Monday to Friday, with one Saturday per month. Flexibility may be required during busy periods, particularly in spring. Exact daily and weekly hours are to be confirmed. Office opening times are 7:30am – 5:30pm

Key Responsibilities

• Coordinate information, priorities and activities across the office, drivers and yard
• Work with the Transport Manager to coordinate customer orders, delivery schedules and available vehicle capacity
• Maintain oversight of the delivery calendar, considering vehicle availability, load limits and scheduling requirements
• Coordinate suitable delivery dates and communicate options to customers and colleagues
• Refer technical vehicle or delivery‑access queries to the Transport Manager
• Maintain accurate records, reliable processes and consistent customer service
• Manage competing priorities and ensure important tasks are completed
• Translate the directors’ priorities into clear actions and keep them informed of operational issues
• Provide continuity when the directors are unavailable or occupied elsewhere
• Identify practical improvements to office procedures and communication between teams
• Manage day‑to‑day office administration and customer enquiries
• Provide cover for phone sales and administrative duties while learning the products, customers and systems
• Support colleagues, clarify responsibilities and follow up on agreed actions
• Resolve routine operational and staff queries within agreed authority, escalating more sensitive or significant matters when necessary
• Consider the commercial implications of decisions and recommend improvements to operational processes

Requirements

Essential

• Demonstrable experience in office administration, handling customer enquiries and coordinating day‑to‑day work
• Leadership or management experience, which may come from another sector or a wider leadership setting
• Strong organisational skills and the ability to manage competing priorities
• Clear, confident communication with directors, colleagues, drivers and customers
• Ability to make sensible decisions within agreed authority
• Practical approach to problem‑solving and improving processes
• Ability to build working relationships, gain trust and support colleagues while maintaining clear expectations
• Ability to take ownership and follow tasks through without constant supervision
• Sound judgement, integrity and confidence in addressing issues constructively
• Ability to recognise when to act independently and when to escalation…
• Willingness to learn the products, systems and wider operations of the business
• Willingness to get involved in daily tasks as well as coordinate activities across the team

Desirable

• Experience using digital systems to coordinate deliveries, fleet activities or route planning
• Experience improving administrative or operational processes
• Experience helping a business introduce more digital ways of working

What’s In It For You

• £40,000–£45,000 per annum
• 31 days annual leave, including bank holidays
• Supportive, family‑run working environment
• Varied and engaging role with the opportunity to take on greater responsibility
• Employee discount
• Free on-site parking
• Sick pay

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