Operations Manager

Amazon; Rochester; On-site; GBP 70,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Manager to lead a site, ensuring safety, efficiency and high quality across our operations. You will manage a team, drive continuous improvement, and deliver projects to boost productivity and customer service.

The role includes overseeing shift performance, mentoring new managers, and partnering with senior colleagues to standardise practices. Join a diverse, safety‑driven ATS team focused on delivering for customers and maintaining the highest

Qualifications

• Bachelor's degree or Master's degree.
• Experience in stakeholder management at varied levels of the organization.
• Experience using English communication skills to foster interaction with stakeholders at all levels.
• Experience using data to influence business decisions.
• Experience leading and managing a team.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes, optimise productivity and increase quality of service.
• Analyse shift performance against business objectives and drive improvements.
• Work collaboratively with management to standardise shift practices.

Skills

Stakeholder management

Data-driven decisions

Team leadership

English communication

Education

Bachelor's degree, or Master's degree

Tools

MS Office suite (Word, Excel, Outlook)

Job description

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Operations Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and operational Flow responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.

About The Team

Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience using data to influence business decisions
• Experience leading and managing a team

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Experience working in a fast-paced, rapidly changing operations environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Amazon UK Services Ltd.

Job ID: A10586326