Operations Manager

Millbrook Group Ltd; Plymouth; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Pension scheme with enhanced salarySac

Life assurance 4x death in service

Occupational Sick Pay Scheme

Staff discount scheme – 200+ perks

Job summary

Millbrook Healthcare Group is seeking an Operations Manager for our Plymouth CES Service Centre. The role leads the service's operational performance, contract delivery and P&L, guiding a multi-disciplinary team to drive efficiency across sales, costs and delivery.

Collaboration with NHS partners helps ensure outcomes and high-quality care for service users. You will manage logistics, warehouse, clinical and customer service colleagues, focusing on motivation, relationship-building and

Qualifications

• Senior leadership experience in a healthcare or client-driven environment.
• Strong operations management background with KPI/target delivery.
• Experience in logistics and warehousing is essential.
• Commercially astute with ability to drive efficiency and cost savings.
• Experience or understanding of managing Medical Devices is desirable.
• Ability to build and maintain internal and external relationships.
• Passion for developing people and delivering first-class leadership.
• Experience with P&L, budgeting and forecasting responsibilities.
• Able to multitask and keep the team on track under pressure.
• A full UK Driving Licence is essential.

Responsibilities

• Oversee operational performance, contract delivery and P&L for the service.
• Lead, support, and develop the team to drive efficiencies in sales, costs and delivery.
• Collaborate with NHS commissioning partners to meet outcomes and quality standards.
• Drive performance through robust analytics and continuous improvement.
• Lead logistics, warehousing, clinical and customer service teams to success.
• Foster clear communication, motivation, and a positive learning environment.

Skills

Senior leadership

Healthcare experience

Operations management

Logistics & warehousing

Commercial awareness

Medical devices knowledge

Relationship building

People development

P&L, budgeting & forecasting

Multitasking under pressure

Full UK driving licence

Job description

We are currently looking for an Operations Manager to join our Plymouth CES Service Centre.

Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. This contract and service provides the supply as well as ongoing maintenance and repair of community healthcare equipment for our service users across Plymouth.

As the Operations Manager, you will be responsible for the overall management of operational performance, contract delivery and P&L for the service. This will involve leading, supporting and managing the team and driving efficiencies across the service in relation to sales, costs and delivery. You will work closely with our local NHS Commissioning Partners to ensure that outcomes and quality standards are consistently met. Therefore, as well as your people management skills, your analytical skills will be required to drive performance to deliver a fantastic service for our users.

You will play a pivotal part in the success and continuing development of this contract along with the responsibility of managing and leading our most valued asset - the team of logistics, warehouse, Clinical and customer service colleagues. You will need to be highly skilled in effective communication, motivation, developing strong relationships and creating a positive learning environment.

About you

• Proven experience of working within a senior management/leadership role, healthcare experience would be advantageous
• A solid background of Operations Management within a client target/KPI driven business
• Previous logistics and warehousing experience
• Commercially astute
• Experience or understanding of managing Medical Devices
• Ability to build and maintain strong relationships both internally and externally
• Relentless self-motivation and drive to make improvements and efficiencies
• P&L, budget and forecasting experience
• A passion for people development and first class leadership skills
• Ability to multitask and keep others on track whilst under pressure
• A full UK Driving Licence is essential

What can we offer?

• Salary of £34,500.00 to £38,000.00 per annum
• Pension scheme with enhanced salary sacrifice option and 5% employer contribution.
• 4x Life assurance (death in service benefit)
• Occupational Sick Pay Scheme
• Staff benefit scheme – access to over 200 exclusive perks and discounts from leading retailers, leisure outlets and more!

About us

We spoke earlier about our CARES values. We are very proud of these and we would love to tell you a little more….

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subjected to a DBS disclosure and Social Media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.