Operations Manager

Computacenter; Nottingham, East Midlands; Hybride; GBP 60 000 - 80 000; Plein temps

Résumé du poste

Computacenter is seeking an Operations Manager to lead the delivery of onsite and field services across a defined region. You will work with Team Leaders, service teams, customers and internal stakeholders to ensure services meet standards and SLAs.

The role is onsite at customer sites, ideally Derby area, with experience managing managers and team leaders. You will drive operational performance and foster a supportive environment for teams to excel.

Qualifications

• Strong leadership and people management experience, including experience managing managers or team leaders.
• Background in IT operations, managed services or field service delivery.
• Experience delivering against SLAs and KPIs; improves service performance.
• Excellent stakeholder management in a matrix environment.
• Strong organisational skills; able to prioritise and escalate with urgency.
• Experience using reporting and data to drive improvements.
• Knowledge of ITIL principles and Microsoft Office/reporting tools.
• Clear English communication; willing to travel regularly across sites.

Responsabilités

• Lead the operational delivery of onsite and field services to meet SLAs and KPIs.
• Coach and support Team Leaders to develop their leadership capabilities.
• Build trusted relationships with customers, partners and internal stakeholders.
• Use data and local insight to identify opportunities to improve service quality.
• Take ownership of escalations and resolve issues quickly with stakeholders.
• Support regional change activity and communicate risks and impacts.
• Oversee resource planning, performance management and wellbeing.
• Share knowledge and best practices across teams and services.

Connaissances

Leadership

People management

IT operations

Stakeholder mgmt

Data reporting

ITIL knowledge

English comms

Travel ready

Team coaching

Microsoft Office

Outils

Reporting tools

Description du poste

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Operations Manager

Location: GBR - Cust. Site ENG, GBR - CC Nottingham, GBR - Cust Site - Derby | Job-ID: 219596 | Contract type: Standard | Business Unit: Information Technology

Life on the team
As an Operations Manager, you’ll play a key role in leading the delivery of high-quality onsite and field services across a defined region. You’ll work closely with Team Leaders, service teams, customers and internal stakeholders to make sure our services run smoothly, consistently and to the standards our customers expect.
This is a highly visible leadership role where no two days are the same. You’ll spend time across customer sites, engaging face to face with your teams, supporting operational performance and helping create an environment where people feel informed, supported and able to do their best work.

The role is an onsite role at one of our customers sites. It would suit someone that is located in or around the Derby area. We are looking for people with experience managing team leaders or managers.

What you’ll do

• Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs and customer expectations.
• Manage, coach and support Team Leaders, helping them develop their leadership capability and deliver strong outcomes through their teams.
• Build trusted relationships with customers, partners and internal stakeholders, acting as a key point of contact for service performance, escalations and improvements.
• Use data, reporting and local insight to identify opportunities to improve service quality, efficiency and customer satisfaction.
• Take ownership of escalations and operational issues, bringing the right people together quickly to resolve challenges and keep stakeholders informed.
• Support change activity across your region, ensuring approved changes are delivered effectively and any risks or impacts are clearly communicated.
• Oversee resource planning, performance management, employee engagement, wellbeing and compliance with internal processes.
• Contribute to a strong management community by sharing knowledge, lessons learned and best practice across teams and services.

What you’ll need

• Strong leadership and people management experience, including experience managing managers or team leaders.
• A proven background in IT operations, managed services or field service delivery, with a good understanding of enterprise IT environments.
• Experience delivering against SLAs and KPIs, with a track record of improving service performance, processes and customer experience.
• Excellent stakeholder management skills, with the confidence to build relationships in a matrix environment.
• Strong organisational skills and the ability to prioritise, make decisions and manage escalations with urgency and clarity.
• Experience using reporting, data and insight to drive operational improvements.
• Good knowledge of ITIL principles and strong Microsoft Office/reporting tool skills.
• Clear communication skills in English and the flexibility to travel regularly across sites within your region.

If you’re a confident operational leader who enjoys developing people, improving services and building strong customer relationships, we’d love to hear from you.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter