Operations Manager

Veolia; Norwich; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Company car or car cash allowance

Performance bonus

Company pension scheme

Volunteer day each year

Training and development opportunities

Job summary

Veolia Greenwich is seeking an Operations Manager to oversee the Transfer Station, RDF and HWRC operations. You will lead multidisciplinary teams with a hands-on presence, ensuring safety-first practices and strong stakeholder communication.

The role requires budget oversight, staff engagement, and effective service delivery, with opportunities for career development and a performance bonus. Applicants should have experience in the waste sector and strong leadership skills.

Qualifications

• Experience managing large teams in a waste/operational environment.
• Proven ability to manage budgets and control costs.
• Strong communication with internal and external stakeholders.
• Knowledge of health and safety practices and compliance.
• Ability to lead, motivate and develop teams while driving performance.

Responsibilities

• Efficient management of the Transfer Station, RDF and HWRC operations at Veolia Greenwich IWMF.
• Lead multidisciplinary teams with presence and champion workplace inclusion.
• Ensure compliance with Health & Safety policies and promote a safety-first culture.

Skills

People management

Waste sector experience

Leadership

Budget management

Communication skills

IT skills

Job description

Operations Manager

Salary: £50,000 per annum plus performance bonus, car allowance & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Greenwich

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave

• Choice of company car or car cash allowance

• Eligible for performance bonus

• Access to our company pension scheme

• One paid days leave every year to volunteer and support your community

• Ongoing training and development opportunities, allow you to reach your full potential

What you’ll be doing;

• Efficient management of the Transfer Station, RDF and HWRC operations at Veolia Greenwich IWMF.
• Lead the multidisciplinary teams with visible presence and champion workplace inclusion.
• Ensure compliance with Health & Safety policies while promoting a safety-first culture and good practices.
• Develop and maintain employee engagement, oversee staff welfare, and ensure effective team communications.
• Maintain strong relationships with internal and external stakeholders.
• Manage and monitor budget performance with the Contract Manager, ensuring costs are controlled and reviewed regular10y.
• Drive operational excellence and KPI adherence, maintaining compliance with Veolia Minimum Requirements.
• Monitor service performance and report to the Contract Manager so that improvement plans can be implemented where needed.
• Ensure proactive management of workforce and service delivery issues to prevent client/resident complaints.
• Build and maintain strong partnerships with the Client, ensuring timely resolution of escalated issues and effective communication.
• Oversee staff training programs, including maintenance of training matrices, TBTs, and performance reviews.
• Manage disciplinary processes and safety investigations.
• Monitor and report equipment maintenance needs in a timely manner.
• Ensure regular effective communication of operational processes to the wider team.

What we’re looking for;

• Experience of people management, ideally with larger teams.
• Experience within the waste sector.
• Capability to lead, motivate, and develop teams while managing performance and fostering collaboration.
• Strong verbal, written communication and IT skills for interfacing with various Stakeholders.
• Ability to manage operational budgets, control costs, and optimise resource allocation.
• IOSH/Nebosh - preferred not essential
• CPC (Certificate of Professional Competence) - preferred not essential

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.