Operations Manager

Sumer; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sumer Group Holdings Limited in Newcastle upon Tyne is seeking an Operations Manager to support day-to-day operations across a multi-office network. This role entails driving consistency, improving processes, and overseeing office management. The successful candidate will have experience in operations within professional services, strong organisational skills, and a track record in managing teams. This position presents an exciting opportunity to contribute to an inclusive, forward-thinking workplace.

Qualifications

• Proven experience in an operations or practice management role within a professional services environment, ideally accountancy.
• Proven organisational and coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Prior experience of line managing a team.
• Strong communication and stakeholder management skills.
• Experience supporting multi-office operations, business integrations or acquisitions is desirable.

Responsibilities

• Support the Directors and Heads of Marketing, HR, IT and Finance with operations.
• Drive consistency across the business by embedding operational policies.
• Identify improvements to enhance efficiency and streamline processes.
• Maintain high-quality operational data for acquisitions.
• Lead new systems and operational improvements.
• Integrate newly acquired acquisitions and deliver successful integration plans.
• Align operational procedures with regulatory requirements.
• Participate in various operational projects.
• Oversee premises management across multiple locations.
• Coordinate office moves and workspace planning.

Skills

Organisational skills

Communication skills

Stakeholder management

Team management

Experience in professional services

Job description

Operations Manager

Department: Administration

Employment Type: Permanent

Location: Newcastle Upon Tyne

Description

We have a fantastic opportunity for an Operations Manager to join us at RMT Accountants & Business Advisors Ltd, part of the Sumer Group, in a pivotal role, where you’ll help shape how a growing, multi-office professional services firm delivers excellence every day.

We’re looking for a highly organised and proactive operations professional to support the day-to-day running and continuous improvement of our continuously growing network. This is a dynamic role at the heart of the business, where you’ll work closely with the Directors, Heads of Marketing, HR, IT and Finance to enhance systems, streamline processes, and ensure consistent, high-quality service delivery across all locations.

You’ll play a key part in integrating newly acquired offices into our operating model, driving standardisation, support in onboarding teams, and help to deliver successful integration plans. Alongside this, you’ll contribute to operational projects, systems implementation, and workplace initiatives that enable our teams to perform at their best.

If you thrive in a fast-paced environment, enjoy managing multiple priorities, and want to make a tangible impact within a collaborative and growing firm, this is an exciting opportunity to develop your career with a forward‑thinking organisation.

Key Responsibilities

• Play a key role in supporting the Directors and Heads of Marketing, HR, IT and Finance with the smooth day-to-day running of operations, including leading and developing our admin and onboarding teams.
• Help drive consistency across the business by ensuring operational policies and procedures are effectively embedded, particularly as we welcome new acquisitions.
• Proactively identify and deliver improvements that enhance efficiency, streamline processes, and elevate service delivery.
• Support our new acquisition network by maintaining high-quality operational data.
• Contribute to, and at times lead, the rollout of new systems and operational improvements.
• Be instrumental in integrating newly acquired acquisitions, helping deliver successful 100‑day integration plans, collaborating closely with appropriate support functions to ensure this conducted smoothly and effectively.
• Champion high standards by ensuring operational procedures align with regulatory and professional requirements, working alongside compliance teams where needed.
• Get involved in a variety of operational projects across the business, from system implementations, to process enhancements and office initiatives.
• Support the oversight of premises management across our multiple locations including Health and Safety responsibilities.
• Assist in coordinating office moves, refurbishments, and workspace planning to create effective working environments.
• Help ensure our facilities and office spaces enable teams to perform at their best.
• Build strong, collaborative relationships across the business with a variety of stakeholders to drive operational success.

Skills, Knowledge & Expertise

• Proven experience in an operations or practice management role within a professional services environment, ideally accountancy.
• Proven organisational and coordination skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Prior experience of line managing a team.
• Strong communication and stakeholder management skills.
• Experience supporting multi‑office operations, business integrations or acquisitions is desirable.

Belong @ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

• We Shine Together
• We Do the Right Thing
• We Make It Count

We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.