Operations Manager

Greystar (International); Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar in the United Kingdom seeks an experienced multi-site leader to drive property management operations, financial performance, and cross-functional collaboration across assets. You will develop strategies, lead teams, and partner with internal and external stakeholders to meet budgeted goals and deliver outstanding customer experiences.

Ideal candidates will have a strong commercial outlook, track record of launching services, and ability to adapt in a fast-changing environment within

Qualifications

• Experience leading multi-site operations in hospitality, leisure, retail, or property sectors.

Responsibilities

• Develops, establishes and executes the Company’s strategies and practices related to multi-family property management operations.
• Develops budgeting and reforecasting processes and monitors attainment of budgeted goals by analyzing financial statements.
• Forges strong relationships with stakeholders to drive cross-functional collaboration and deliver projects.
• Ensures properties meet performance goals through inspections and action plans.
• Reviews competitor data and collaborates on sales and marketing plans to drive occupancy and revenue.
• Defines procurement requirements for operating supplies and services.
• Leads, hires, and trains team members, managing performance per company policies.
• Delivers exceptional customer experiences and drives continuous improvement.
• Maintains property appearance and safety standards and communicates capital needs.

Job description

Key Role Responsibilities

• Develops, establishes and executes the Company’s strategies and practices related to multi-family property management operations providing the platform to enable assets to meet and exceed budgeted financial goals and achieve operational performance and people objectives.


• Develops and monitors budgeting and reforecasting processes for the property, and oversees attainment of budgeted goals by analysing and evaluating financial statements and working with others to address and resolve gaps in the financial performance of the property.


• Develops strong relationships with key internal and external stakeholders and teams to foster efficient and productive cross-functional collaboration to achieve agreed project deliverables.


• Ensures that the property meets the established operational, financial, and business performance goals by inspecting the property, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.


• Reviews, analyses, and interprets competitor data that may impact the performance of the property, and works with central teams to develop and implement sales and marketing plans that drive occupancy and revenue.


• Defines and establishes procurement requirements and relationships for operating supplies, equipment and essential services.


• Provides supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with Company policies, values, and business practices.


• Creates positive memorable experiences by exceeding customer expectations. Proactive in striving for continuous improvement through feedback.


• Ensures that the appearance and physical aspects of the property meets the Company’s established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to maintain the asset performance.

About You

We are looking for an experienced multi-site leader with strong commercial acumen, financial expertise, and a passion for delivering exceptional customer experiences. You\'ll have a proven track record of driving operational performance, launching new services or assets, leading multidisciplinary teams, and adapting successfully in a fast-changing environment. Experience in hospitality, leisure, retail, or property sectors would be highly beneficial.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company\'s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, Denmark, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.