Assistant Manager

Greystar (International); Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

A leading real estate firm in Greater London is looking for an Assistant Manager to manage the day-to-day resident experience and support the Community Manager in operational duties. The role involves promoting resident satisfaction, handling payments, and ensuring property compliance. Candidates should have strong customer service skills, a good knowledge of property legislation, and be proficient in Microsoft Office. This position offers a competitive benefits package, including pension and healthcare.

Qualifications

• Solid level of general education required.
• Experience in customer-facing environments is essential.
• Strong knowledge of Landlord/Tenant legislation is preferred.
• Fluent English communication skills are crucial.
• Experience with multi-tasking and organizational skills.

Responsibilities

• Manage day-to-day resident experience objectives.
• Support Community Manager in operational management.
• Promote resident satisfaction and retention.
• Monitor payments and handle outstanding rent arrears.
• Conduct regular community inspections and walkabouts.
• Oversee rent payments and arrears to support revenue goals.
• Coordinate tenancy management including inspections and lease actions.
• Process invoices and liaise with finance and stakeholders.
• Ensure compliance with policies and housing regulations.
• Conduct property inspections for safety and appearance standards.
• Complete weekly/monthly reporting and maintain data accuracy.
• Assist with resident events and leasing activities.

Skills

Customer service skills

Relationship building

Proficiency in Microsoft Office

Organizational skills

Knowledge of Landlord/Tenant legislation

Fluent English communication

Education

General education

Tools

Property operation systems

Job description

Join to apply for the Assistant Manager role at Greystar (International)

The purpose of this role is to manage and support in the delivery of the day‑to‑day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day‑to‑day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Co‑ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Conducts regular community walk‑abouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
• Supports with resident event management within the community.
• Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
• Stays informed about current market and competitor conditions.
• Assists with summer community preparations, including move‑in and move‑out processes.
• Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on‑call roster to provide out of hours emergency support for the community.
• Works with the Community Manager in the preparation of the annual budget and monthly management accounts.

About You

You should possess a solid level of general education and be proficient in Microsoft Office, particularly Word, Excel, and Outlook. Familiarity with property operation systems is essential, and training will be provided to enhance your skills. A strong knowledge of Landlord/Tenant legislation will support your effectiveness in this role. Your excellent customer service skills, coupled with significant experience in customer‑facing environments, will ensure you deliver outstanding service. As a good team player, you'll excel at building relationships and influencing others while also demonstrating the ability to act autonomously when necessary. Fluent English communication skills, both verbal and written, are crucial for success. With strong organisational skills and the ability to multitask, you’ll effectively prioritise your workload. Finally, your flexibility and enthusiasm for providing exceptional experiences will drive continuous improvement for both yourself and the team.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan‑European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail.