Operations Manager - 3PL & Fulfilment

Loom Talent; Aylesford; On-site; GBP 60,000 - 68,000; Full time

Job summary

Loom Talent is partnering with a national 3PL and fulfilment business to appoint an experienced Operations Manager to take ownership of day-to-day operational performance within a busy logistics environment. This role focuses on leading warehouse teams, driving KPI performance and building a high-performing culture while collaborating with customers and internal teams to deliver exceptional service.

The successful candidate will coach managers, optimise productivity, and lead initiatives around

Qualifications

• Proven experience leading a sizeable warehouse or logistics operation.
• Strong background in 3PL, contract logistics or fulfilment.
• Experience managing operational managers and large warehouse teams.
• Strong understanding of warehouse KPIs, productivity and labour performance.
• Track record of delivering measurable operational improvements.
• Experience working in a customer-focused environment with demanding service levels.
• Good knowledge of WMS and warehouse processes.
• Excellent communication and stakeholder management abilities.
• A data-driven approach to operational decision making.

Responsibilities

• Lead, coach and develop operational managers and warehouse teams.
• Taking ownership of daily warehouse performance, service levels and productivity.
• Setting clear expectations around operational KPIs and holding teams accountable for delivery.
• Analysing performance data to identify trends, issues and opportunities for improvement.
• Driving improvements across productivity, labour utilisation, processes and service.
• Ensuring effective resource and labour planning across the operation.
• Working closely with customers and internal stakeholders to ensure service expectations are consistently achieved.
• Identifying operational issues quickly and implementing practical, sustainable solutions.
• Supporting the implementation and optimisation of WMS and operational processes.
• Maintaining high standards of health & safety, compliance and operational discipline.
• Building a positive, engaged and performance-focused culture.
• Developing future leaders and creating a strong internal talent pipeline.
• Working collaboratively with HR, transport, engineering, IT and other support functions.
• Supporting wider operational projects and initiatives as the business continues to develop.

Skills

Warehouse leadership

KPI management

People leadership

Stakeholder management

Data-driven decisions

Operational improvements

Tools

WMS systems

Inventory systems

Job description

Operations Manager - 3PL & Fulfilment

Location: Ayelsford, Kent
Salary: £60,000 - £68,000 + package

Loom Talent is partnering with a national3PL and fulfilment business to appoint an experienced Operations Manager - 3PL & Fulfilment to take ownership of day-to-day operational performance within a busy logistics environment.

This is a role for someone who enjoys being close to the operation. Someone who can look at a set of KPIs, understand what is driving performance, identify where things need to change and then take the team with them.

It's a great opportunity for an established Operations Manager who is ready for a role with greater responsibility, visibility and influence.

What will you be doing?

Your responsibilities will include:

• Leading, coaching and developing operational managers and warehouse teams.
• Taking ownership of daily warehouse performance, service levels and productivity.
• Setting clear expectations around operational KPIs and holding teams accountable for delivery.
• Analysing performance data to identify trends, issues and opportunities for improvement.
• Driving improvements across productivity, labour utilisation, processes and service.
• Ensuring effective resource and labour planning across the operation.
• Working closely with customers and internal stakeholders to ensure service expectations are consistently achieved.
• Identifying operational issues quickly and implementing practical, sustainable solutions.
• Supporting the implementation and optimisation of WMS and operational processes.
• Maintaining high standards of health & safety, compliance and operational discipline.
• Building a positive, engaged and performance-focused culture.
• Developing future leaders and creating a strong internal talent pipeline.
• Working collaboratively with HR, transport, engineering, IT and other support functions.
• Supporting wider operational projects and initiatives as the business continues to develop.

What are we looking for?

We're looking for an experienced manager who understands the pressures and complexity of delivering outstanding service in a fast-moving logistics environment.

You'll ideally have:

• Proven experience leading a sizeable warehouse or logistics operation.
• A strong background within 3PL, contract logistics or fulfilment.
• Experience managing operational managers and large warehouse teams.
• A strong understanding of warehouse KPIs, productivity and labour performance.
• A track record of delivering measurable operational improvements.
• Experience working in a customer-focused environment with demanding service levels.
• Good knowledge of WMS, inventory and warehouse processes.
• Strong people leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• A data-driven approach to operational decision making.
• A hands-on and visible leadership style.

What's in it for you?

This is an opportunity to join a growing national logistics business where your contribution will be highly visible. You'll have the scope to make a genuine impact on operational performance, develop a strong team around you and play an important role in the continued evolution of the operation. For the right person, it's a role that can provide significant responsibility and genuine career progression.