Operations Manager

Urbanest UK Ltd.; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Urbanest UK Ltd. is seeking an Operations Manager based in London to oversee day-to-day operations across their multi-site properties. The ideal candidate will ensure high standards of service delivery, manage teams, and drive continuous improvement. This role involves aligning community goals with business strategies and requires strong leadership and property management skills. Join a dynamic team and help enhance the living experience for students in London.

Benefits

Discounted gym membership

Travel to work/cycle to work loan

Generous company pension contribution

Access to Wellbeing app Headspace

Qualifications

• Strong leadership and team management skills required.
• In-depth understanding of property management principles essential.
• Proven ability to manage budgets and drive continuous improvement.

Responsibilities

• Oversee day-to-day operations and ensure high service delivery standards.
• Manage daily operations to maintain operational efficiency.
• Monitor property budgets and financial performance.

Skills

Leadership

Communication

Decision-making

Organisational Skills

Property Management

Operational Efficiency

Job description

Operations Manager at Urbanest

Location: London

Salary: Competitive plus discretionary bonus and benefits.

Hours: 37.5 hours per week. Operations Manager work 5 days out of 7, between the hours of 7:30am - 8:30pm. You may be rota'd to work weekends and bank holidays.

As an Operations Manager, you will play a key role in overseeing the day-to-day operations, fosteringcollaboration among team members and other internal teams to effectively co-ordinate and implement all tasks, actions and processes of the life-cycle management of our large property/multi-site properties. This role will be responsible for ensuring resident satisfaction through high standards of service delivery (measured by NPS) and delivering an exceptional living and working experience for our residents and colleagues. This position requires strong leadership skills, excellent organisational abilities, and a deep understanding of property management principles.

Key Responsibilities as an Operations Manager:

• Support the General Manager in aligning community goals with the business strategy.
• Lead teams, setting clear goals, providing feedback, and fostering a culture of accountability and continuous improvement.
• Manage daily operations to maintain high standards and excellent customer service.
• Oversee operational processes and ensure adherence to company standards and health & safety regulations.
• Monitor property budgets, financial performance, and identify areas for improvement.
• Ensure customer satisfaction by addressing feedback and providing top-tier service.
• Support team development and training, promoting ongoing learning.
• Collaborate with internal teams and external stakeholders for effective property management.
• Drive initiatives to enhance overall property performance and compliance with regulations.

Skills & Experience we're looking for:

• Strong leadership and team management skills.
• Excellent communication and decision-making abilities.
• In-depth understanding of property management and operational efficiency.
• Proven ability to manage budgets and drive continuous improvement.

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!

Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.