Operations Manager

Millennium Hotels UK/EU - Careers; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel is seeking an Operations Manager to oversee daily operations, shaping strategic goals and enhancing customer experiences. This role requires strong leadership, excellent customer service skills, and a robust understanding of hotel management, particularly in Rooms division. Join a culture of inclusion and enjoy a comprehensive benefits package, including career development opportunities and discounts on accommodation worldwide.

Benefits

Social Events, Wellbeing and Team Activities

Training and development

Sales Incentive plan

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest free Season Ticket Loan Scheme

Complimentary meals prepared by chefs

Length of Service related holiday scheme

Discount on Accommodation worldwide

Life Assurance

Qualifications

• Strong background in Rooms division is highly desired.
• Ability to maintain and enhance a guest and team centric culture.
• Experience leading and motivating teams.

Responsibilities

• Manage the daily operations of the hotel ensuring great hospitality.
• Monitor customer feedback and implement changes accordingly.
• Lead and develop workforce involvement in recruitment and team engagement initiatives.

Skills

Excellent Customer service skills

Organisational skills

Team leadership

Communication

Influence

Job description

Operations Manager

The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

Operation Manager key responsibilities:

• Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
• Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
• Assisting with the development of any relevant short- & long-term strategic goals
• To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations
• The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to: Assist with any duty or covering for team members in case of emergency.
• Background in hotels– so you will understand how we work
• Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward
• Excellent Customer service skills, standards driven, good organisational skills

Operations Manager skills:

• A strong background in Rooms division is highly desired
• Have the ability to maintain and enhance a guest and team centric culture
• Communicate effectively at all levels both verbally and in writing
• Influence, lead and inspire confidence
• Imbue a coaching, supporting and challenging mentality that delivers operational results
• Build effective and productive relationships (internal & external)
• Create an open environment
• Identify and manage best resources to achieve targets
• Translate strategies into practical plans

We offer a benefits package including

• Social Events, Wellbeing and Team Activities
• Training and development
• Sales Incentive plan
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.