Operations Manager

Novus Property Solutions; Leighton Buzzard; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading property maintenance company is looking for an Operations Manager to oversee operations in social housing refurbishment. This role offers an attractive salary, benefits, and the chance to manage a skilled team while ensuring client satisfaction and driving business growth. Candidates should have substantial experience and the ability to develop client relationships.

Benefits

27 Days Holiday & Bank Holidays

Company pension scheme – up to 7.5%

Company Car Salary Sacrifice Scheme or Car Allowance

Discounted Healthcare Scheme

Length of service awards

Qualifications

• Experience in social housing refurbishment and planned works.
• High degree of commercial and business acumen.
• Ability to nurture client relationships.

Responsibilities

• Ensure contracts are completed to programme and maintain client satisfaction.
• Assist with regional business plans and Development of operational plans.
• Monitor and develop team performance.

Skills

Leadership

Operations Management

Commercial acumen

Client Relationship Management

Education

Level 5 Management qualification

Job description

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Resourcing Manager at Novus Property Solutions MIRP

Operations Manager

Location: Leighton Buzzard Office, typically working Monday to Friday 37.5 hours per week, hybrid working (minimum 3 days in the office) (Region covered South East)

As Operations Manager for Novus, you’ll know that what you do matters.

We get to see the impact your role delivers to customers and the team everyday through your collaborative working and performance improvements – taking your job satisfaction to whole new levels. Fast paced and progressive, you will have opportunity to take responsibility and thrive in an environment where you are trusted, this varied and challenging role offers you the opportunity to work with and manage a skilled and professional team, in a secure environment with long-term contracts and the opportunity to grow and learn.

Along with utilising your Operations Management skills in Social Housing Refurbishment & Planned works, you will have responsibility for the day to day running of the business stream, commercial, contract performance, driving growth and client satisfaction, providing leadership and direction, you will play a pivotal role in the strategy and direction of the business unit. Using your expertise in mentoring to monitor and develop your team.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Company Car Salary Sacrifice Scheme or Car Allowance
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….

An outline of your responsibility as an Operations Manager

• Ensure contracts are completed to programme, client satisfaction is maintained and profit margins are met.
• Ensure that sales invoices are submitted accurately and in line with costs/client deadlines.
• Assist with the production of their regional business plan along with the development of their specific operational plan.
• Responsible for supporting the bid team with accurate build up and submission of tenders/quotations within their area of responsibility
• Ensuring that adequate pre-contract planning takes place so that contracts are delivered in line with profit requirements.
• Continually monitor contracts to ensure delivery in line with cost plans.
• Submit accurate monthly valuations to the Head of Operations present to both external clients and internal management meetings.
• Identify potential business development opportunities and manage
• Support bid team by submitting requests for technical information timely/accurately
• Manage the Health, Safety and Welfare on contracts, staff, clients and the general public. Ensuring the production and distribution of compliant H & S information, carry out training and development reviews.
• Ensure that the company's policies and procedures are being met
• Continually monitor staff and resources to identify requirements, interview and recruit staff to meet these requirements

About You

As an experienced Operations Manager you will have a high degree of both commercial and business acumen, experience of working within planned works contracts within social housing/retrofit environment and the ability to nurture new client relationships and develop existing ones with established clients. Ideally you will hold a Level 5 Management qualification, not essential, it’s the knowledge and skills that’s essential to us. Our preferred candidate will be experienced, knowledgeable, a self starter who is focused on delivery and able to communicate well with the team to ensure everyday runs smoothly. Along with IT Skills, you will need to hold a Full UK driving licence.

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 800 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Construction

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