Operations Manager

Real Recruitment; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Volunteering days

Benefits

Job summary

A leading recruitment agency is looking for an experienced Operations Manager based in New Malden, England. You will be responsible for ensuring compliance with ISO standards, particularly ISO27001, and enhancing process development. The ideal candidate will have strong attention to detail, along with proven experience in managing projects and external stakeholders. This full-time role offers a competitive salary ranging from £35,000 to £40,000, along with benefits and volunteering days.

Qualifications

• Experience in managing ISO standards, especially ISO27001.
• Proven skills in process development.
• Strong communication skills for external stakeholder engagement.

Responsibilities

• Develop and improve business processes.
• Ensure compliance with ISO standards.
• Manage supplier/client documentation and negotiations.
• Monitor and report on company NPS score.
• Delegate tasks and manage office logistics.

Skills

Attention to detail

Process development and improvement

ISO27001 compliance

Job description

Operations Manager

We have a fantastic opportunity for an experienced Operations Manager with a high attention to detail and solid experience of ISO27001 to assist with ISO standards to ensure compliance and prepare for ongoing certification. Strong process development and improvement experience is essential for this position.

Hours: Full-time (37.5 hours)

Salary: £35,000 - £40,000 + Benefits and 3 volunteering days per year

Location: New Malden, England, United Kingdom

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Management

Industries: IT Services and IT Consulting, IT System Operations and Maintenance, IT System Data Services

Key responsibilities

• Process development and improvement.
• Ensure the project management system reflects the needs of the business and is amended as required.
• Assist with ISO standards (9001/14001/27001), ensure compliance and prepare for ongoing certification.
• Monitor, manage, and report on company NPS score.
• Attend departmental meetings to ensure compliance and address issues.
• Update and monitor reports ensuring accuracy and highlighting potential issues.
• Monitor and ensure tasks are carried out in a timely manner.
• Work with external stakeholders (e.g., clients, lawyers, government agencies) to ensure compliance and pass on actions to internal contacts.
• Complete sales operations tasks.
• Manage supplier/client documentation and negotiate terms where appropriate.
• Monitor inboxes and ensure any actions are delegated to the relevant parties.
• Monitor client feedback and ensure the appropriate steps are taken to address issues.
• Manage the AdobeSign account to ensure effective use.
• Proofreading documents to ensure accuracy.
• Manage all aspects of the office (e.g., recycling, office sundries and cleaning).
• Order gifts for clients/colleagues as required.