Operations Manager

Dalata Hotel Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate on rooms

Friends & Family rate

Extra annual leave days

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development programmes

Staff events and team building

Job summary

Dalata Hotel Group in the United Kingdom is seeking an experienced Operations Manager to lead hotel operations, shape culture and drive outstanding performance across the team.

You will report to the General Manager, directly lead department heads, and ensure exceptional guest experiences while promoting financial success and a positive work environment.

This role offers development opportunities through Dalata Academy and a supportive hospitality community committed to excellence.

Qualifications

• 2 to 3 years of experience in a hotel operations management role.
• Excellent leadership and people-management skills.
• Creative thinker with outgoing personality.
• Proven experience in effective people management.
• Confident managing multiple departments in a fast-paced environment.
• Exceptional attention to detail and guest-focused approach.
• Confident, ambitious, and proactive in approach.

Responsibilities

• Provide strategic support to the Hotel Manager and the Cluster General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
• Succession Planning – Lead the development and continuous learning of the hotel staff.
• Ensure the best level of customer care within the property.
• Support the profitability and cost management of the hotel.

Skills

Leadership

People management

Relationship building

Multidepartment management

Attention to detail

Guest-focused

Proactive

Job description

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Operations Manager you will report to the General manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Key Duties And Responsibilities

• Provide strategic support to the Hotel Manager and the Cluster General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
• Succession Planning – Lead the development and continuous learning of the hotel staff.
• Ensure the best level of customer care within the property.
• Support the profitability and cost management of the hotel.

What You Will Need

• 2 to 3 years of experience in a hotel operations management role.
• Excellent leadership and people-management skills.
• A creative thinker with an outgoing personality, capable of building new relationships and maintaining existing ones.
• Proven experience in effective people management within a team environment.
• Confident managing multiple departments in a fast-paced environment
• Exceptional attention to detail and guest-focused approach.
• Confident, ambitious, and proactive in approach.

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.