Operations Manager

Infopro Digital Services Limited; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Infopro Digital Services Limited, Chartis Research division, is seeking an Operations Manager to oversee day-to-day operations, drive research delivery and ensure efficient execution of core business processes across the organisation.

You will lead a geographically dispersed team, coordinate across research production, client success, sales operations and finance, and partner with the Managing Director to enhance performance, scalability and operational excellence.

Qualifications

• Previous experience as an Operations Manager or in a similar leadership role.
• Experience coordinating across research production, client success, and commercial functions.
• Proven ability to lead a geographically dispersed team.

Responsibilities

• Oversee end-to-end publication workflows and research delivery.
• Lead onboarding of employees, clients and vendors.
• Manage CRM data, sales pipeline reporting and revenue processes.
• Drive process improvements and operational excellence.
• Provide executive support to the Managing Director.

Skills

People management

Operational leadership

Cross-functional collaboration

Project coordination

Job description

Infopro Digital Services Limited is seeking an Operations Manager on a permanent contract to join its Chartis Research division. This position is critical to driving operational excellence, supporting research delivery and ensuring the efficient running of core business functions across the organisation. Chartis Research, part of Infopro Digital, provides research, analysis and advisory services focused on risk management solutions and technology within the financial services and energy sectors. Its clients include technology providers, systems integrators, financial institutions, financial market infrastructure providers, energy organisations and private equity firms.

The best of both worlds. That is what a position with Infopro Digital offers you. Infopro Digital is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials - enabling our clients to make informed business decisions and create new opportunities.

Chartis Research operates with a highly collaborative and cross‑functional team structure, requiring strong operational leadership to support research, client engagement, commercial activity and internal business processes. As the business continues to grow, this role will ensure operational activities remain scalable, efficient and aligned with strategic objectives.

Role Overview

As Operations Manager, you will be responsible for the smooth day‑to‑day running of Chartis's operational functions. You will provide operational leadership and hands‑on support across research production, client success, sales operations, finance support, project management and team leadership. You will play a pivotal role in ensuring that internal support functions operate efficiently, key deliverables are achieved on schedule and business processes are continuously improved. Working closely with the Managing Director and senior stakeholders, you will act as a central operational point of coordination across multiple functions. The role requires a proactive and highly organised professional who is comfortable managing a broad range of responsibilities while leading a geographically dispersed team and driving operational excellence across the business.

KEY RESPONSIBILITIES

Reporting, Publishing & Research Delivery

• Oversee research production schedules, ensuring key milestones are tracked and delivered on time.
• Manage end‑to‑end publication workflows, coordinating with analyst, editorial and design teams.
• Ensure research outputs are delivered efficiently, accurately and to consistently high quality standards.
• Identify and resolve workflow bottlenecks that may impact delivery schedules.
• Maintain the company's research archive, ensuring records are securely retained and accessible when required.

Team, Client & Vendor Operations

• Oversee onboarding processes for new employees, clients and vendors.
• Coordinate operational handovers and ensure a seamless onboarding experience.
• Manage relationships with operational vendors and service providers.
• Support the client success function to maintain high standards of service delivery and customer satisfaction.

Finance, Accounting & Executive Support

• Prepare and review operational and financial reports to support business decision‑making.
• Manage invoice approval workflows and support finance administration activities.
• Provide day‑to‑day operational support to the Managing Director.
• Act as a key point of contact for operational matters across the business.

Sales Operations

• Support CRM administration, data integrity and sales process management.
• Produce sales pipeline reporting and performance analysis.
• Partner with commercial teams to improve reporting processes and operational efficiency.
• Help optimise sales workflows and support effective revenue operations.

People Management

• Manage, coach and develop a team of direct reports located across multiple locations.
• Set measurable objectives and key performance indicators.
• Conduct regular performance reviews, one‑to‑one meetings and development discussions.
• Oversee workload allocation, resource planning and team prioritisation.
• Promote collaboration and effective communication across teams and time zones.

Process Improvement & Operational Excellence

• Ensure operational support functions run efficiently and effectively.
• Identify, investigate and resolve operational issues proactively.
• Review, document and improve operational processes and workflows.
• Drive continuous improvement initiatives that enhance efficiency and scalability.
• Leverage technology and AI‑enabled tools to improve productivity and support business objectives.

Essential Experience Previous experience as an Operations Manager or in a similar operational leadership position. Demonstrable experience managing operational processes across multiple business f