Operations Manager

Virgin Active Limited; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

30 days annual leave

The People’s Pension

Complimentary Virgin Active membership

Discounts across services

Family discounts

Salary Finance access

EAP counselling

Dexters letting services

ePoints discounts

Virgin Active Academy course discounts

Job summary

Virgin Active Limited in Greater London is seeking an Operations Manager to lead the club's day-to-day operations, ensuring safety, cleanliness and exceptional member experiences. You will develop the Operations team, manage budgets and resources, and uphold brand standards, working closely with the General Manager to drive operational excellence and a positive member journey.

The role requires leading the team across shifts, maintaining high standards and fostering a culture of accountability

Qualifications

• Experience as an Operations Manager or similar leadership role in leisure, hospitality or customer-focused environments.
• Proven ability to lead, coach and develop high-performing teams.
• Strong Health & Safety knowledge and regulatory compliance.
• Experience managing budgets, staff and suppliers to run cost-effective operations.

Responsibilities

• Lead, coach and develop the Operations team to build a high-performing culture delivering exceptional member experiences.
• Ensure cleanliness, safety and presentation align with Brand Standards.
• Own Health & Safety compliance and ensure policies and statutory requirements are met.
• Manage resources, staffing, suppliers and budgets for efficient operations.
• Monitor performance, report on metrics and identify improvement opportunities.
• Foster collaboration across departments to support an outstanding member journey.
• Lead Duty Manager shifts when required and provide visible leadership.

Skills

Leadership

Coaching

Health & Safety

Budget Management

Operational Planning

Communication

Stakeholder Management

Customer Experience

Job description

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who bring our clubs to life, creating exceptional member experiences every day. We are looking for an Operations Manager to join our Club Leadership Team.

The Operations Manager is responsible for leading the day to day operational performance of the club, ensuring the highest standards of safety, cleanliness and operational excellence. Working closely with the General Manager, you will lead and develop the Operations team, creating an exceptional environment for members while ensuring compliance, efficiency and outstanding brand standards across the club.

Role Type: Full time

Number of hours: 40

The Role

• Lead, coach and develop the Operations team, creating a positive, high-performing culture focused on delivering exceptional member experiences.
• Ensure the club consistently delivers the highest standards of cleanliness, safety and presentation in line with Virgin Active Brand Standards.
• Take ownership of Health & Safety compliance, ensuring company policies, procedures and statutory requirements are met at all times.
• Manage operational resources, staffing, suppliers and budgets to ensure efficient and cost-effective club operations.
• Monitor operational performance, reporting on key metrics and identifying opportunities for continuous improvement
• Build strong relationships across all departments to support collaboration and deliver an outstanding member journey.
• Lead Duty Manager shifts when required, providing visible leadership and ensuring the smooth operation of the club.
• Drive a culture of accountability, engagement and continuous development through coaching, regular feedback and performance management.

Experience

• Previous experience in an Operations Manager or similar leadership role within leisure, hospitality or another customer focused environment.
• Proven experience leading, coaching and developing high performing teams.
• Strong understanding of Health & Safety legislation, operational compliance and maintaining exceptional brand standards.
• Experience managing operational budgets, suppliers, staffing and resources to deliver efficient and cost effective operations.
• Excellent organisational, planning and problem solving skills, with the ability to manage multiple priorities in a fast paced environment.
• Strong communication and stakeholder management skills, with the ability to build effective relationships across departments.
• Passion for delivering exceptional member experiences through operational excellence.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.

Our Perks

• 30 days (including bank holidays) annual leave plus a Celebration Day and we want you to take them.
• Access to The People’s Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, with access to Club V.
• Discounts across Virgin Active everything from guest passes to 50% off Personal Training sessions.
• Join the Virgin Family, with access to exclusive discounts across Virgin Atlantic, Virgin Holidays, Virgin Media O2 and more.
• Access to Salary Finance, offering loans, savings plans and financial wellbeing support.
• BUPA Employee Assistance Programme, including 4 free counselling sessions.
• Complimentary corporate letting services through Dexters with no tenant charges.
• Access to ePoints, offering discounts with hundreds of retailers.
• Discounts on Virgin Active Academy courses, delivered by some of the industry’s best instructors.

Pay Range

£34,000—£34,000 GBP