New Member & Sales Host

Virgin Active; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave including bank

The Peoples Pension (3% employer)

Complimentary Virgin Active membership

Discounts across Virgin Active (PT, G2

Access to Virgin Group discounts

20% off food and drink at KAUAI in-clu

Salary Finance support

BUPA counselling support

Dexters corporate relocation support

ePoints discounts

Academy course discounts

Job summary

Virgin Active Nottingham is seeking a New Member & Sales Host to inspire wellness journeys, deliver an exceptional onboarding experience, and welcome new members through their first 90 days.

You will own membership sales targets, conduct value-led tours, drive leads, and collaborate with coaches to ensure a premium, seamless club experience. This role emphasizes hospitality, strong communication, and a proactive, caring approach to community engagement.

Qualifications

• Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).
• Strong interpersonal and communication skills.
• Ability to meet and exceed targets while delivering a premium experience.

Responsibilities

• Take ownership of individual membership sales targets and contribute to club growth.
• Engage prospects with empathy, deliver value-led tours based on goals.
• Drive self-generated leads and maintain follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days with regular engagement.

Skills

Sales experience

Hospitality experience

Wellness interest

Customer-facing skills

Job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.

We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience. We are now looking for a New Member & Sales Host to join our Acquisition Team.

It's a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are - evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and a renewed focus on experience-led wellness, this role plays a key part in shaping the first impression of our new era.

The New Member & Sales Host is responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring every new member feels welcomed, valued and supported through their first 90 days. You are the first impression of the club and a core part of building long-term member relationships.

The Role

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Experience

• Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).
• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills - warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

Our Perks

• 30 days (including bank holidays) annual leave - and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.