Operations Manager

CBRE; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

CBRE is seeking an Engineering Ops Manager in Greater London to lead a team delivering mechanical and electrical operations across facilities. You will supervise staff, coordinate daily activities, and manage contractor engagement while aligning with CBRE standards.

The role involves budgeting, KPI monitoring, and driving continuous improvement to optimise operation costs and service quality for a portfolio of buildings.

Qualifications

• Bachelor's degree or equivalent with relevant experience in engineering operations.
• Membership of an engineering professional body (e.g., CIBSE/IEE) preferred.
• Experience in staffing, training, coaching, and performance management.

Responsibilities

• Supervise employees, conduct performance evaluations, and oversee recruitment.
• Coordinate daily team activities, set schedules, assign tasks, and manage deadlines.
• Direct contractors and engineers on maintenance aspects to ensure quality and compliance.
• Oversee daily operation of facility controls and asset management systems.
• Support annual operating budgets and forecast O&M costs for a location.
• Schedule maintenance activities in line with customer requirements; monitor KPIs.
• Lead continuous improvement initiatives and site assessments; drive innovation.

Skills

Leadership

Staff development

Budgeting

KPI analysis

Client relationships

Project coordination

Mentoring

Building systems knowledge

Education

Bachelor's Degree

Engineering body membership

Tools

Microsoft Office

Job description

About The Role

As a CBRE Engineering Ops Manager, you will manage a team responsible for implementing, coordinating, and managing all mechanical and electrical operations for a facility, campus, or portfolio of buildings.

About The Role

As a CBRE Engineering Ops Manager, you will manage a team responsible for implementing, coordinating, and managing all mechanical and electrical operations for a facility, campus, or portfolio of buildings.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist team with operations and maintenance issues.
• Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
• Supervise and manage the daily operation of facility controls and asset management systems.
• Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
• Support preparation of annual operating budgets. Evaluate, forecast, and manage operations and maintenance costs for a specific location.
• Schedule maintenance activities complying with customer operational requirements.
• Support operational analysis of all engineering related performance metrics (KPIs).
• Drive continuous improvement and innovation. Support the undertaking of peer reviews, site assessments, and technical competence evaluations.
• Integrate with clients for reconfiguration, changes, and operational requirements.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Membership of an Engineering related professional body i.e. CIBSE/ IEE preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Excellent client relationship skills.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.