Operations Manager

CBRE Local UK; City Of London; On-site; GBP 65,000 - 86,000; Full time

Job summary

CBRE Local UK is seeking an Engineering Ops Manager to lead a team responsible for the operations and maintenance of facilities. You will oversee supervision, staff development, and performance management while coordinating with clients to meet operational requirements.

You will drive continuous improvement, manage budgets, and ensure safety and reliability of building systems across a portfolio, aligning with CBRE RISE values.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Membership of an engineering professional body preferred.
• Experience in staffing, coaching, and performance management.
• Strong leadership and client relationship skills.
• Excellent MS Office skills and strong organizational abilities.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Assist team with operations and maintenance issues.
• Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
• Supervise and manage the daily operation of facility controls and asset management systems.
• Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
• Support preparation of annual operating budgets.
• Evaluate, forecast, and manage operations and maintenance costs for a specific location.
• Schedule maintenance activities complying with customer operational requirements.
• Support operational analysis of all engineering related performance metrics (KPIs).
• Drive continuous improvement and innovation.
• Support the undertaking of peer reviews, site assessments, and technical competence evaluations.
• Integrate with clients for reconfiguration, changes, and operational requirements.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

Skills

Leadership

Team management

Training and development

Performance evaluations

Budgeting

Contractor management

Communication

KPI analysis

Problem-solving

Education

Bachelor's degree

Tools

MS Office

Job description

About the Role:

As a CBRE Engineering Ops Manager, you will manage a team responsible for implementing, coordinating, and managing all mechanical and electrical operations for a facility, campus, or portfolio of buildings.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

What You'll Do:

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Assist team with operations and maintenance issues.
• Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
• Supervise and manage the daily operation of facility controls and asset management systems.
• Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
• Support preparation of annual operating budgets.
• Evaluate, forecast, and manage operations and maintenance costs for a specific location.
• Schedule maintenance activities complying with customer operational requirements.
• Support operational analysis of all engineering related performance metrics (KPIs).
• Drive continuous improvement and innovation.
• Support the undertaking of peer reviews, site assessments, and technical competence evaluations.
• Integrate with clients for reconfiguration, changes, and operational requirements.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Membership of an Engineering related professional body i.e. CIBSE/ IEE preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Excellent client relationship skills.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.