Global Technical Services Lead

CBRE; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

CBRE in London is seeking a Global Technical Services Lead to oversee M&E operations, maintenance, energy management, and workforce development across a facility portfolio. You will supervise staff, coordinate daily activities, and ensure safe, efficient building systems while delivering customer-focused service to high-profile tenants.

The role requires 5–8 years of relevant experience and a strong track record in leadership, budgeting, and strategic facilities planning within commercial

Qualifications

• Experience in staffing, selecting, training, development, coaching, mentoring, measuring, appraising, and rewarding performance.
• Ability to lead the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• Extensive organizational skills and an advanced inquisitive mindset.

Responsibilities

• Provide supervision and staff development; conduct performance evaluations and coaching.
• Coordinate and manage daily team activities; establish work schedules, assign tasks, and cross-train staff.
• Manage operations and maintenance for assigned facilities; develop operating and capital budgets.
• Recommend and implement improvements for preventive maintenance programs; create and maintain maintenance manuals.
• Point of contact for maintenance efforts with outside contractors and vendors.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues.
• Maintain ongoing communication with tenants, clients, owners, facility management team and vendors.
• Drive acquisition of new management contracts and development of as-built drawings.
• Respond to emergencies and customer concerns.
• Apply a broad knowledge of the business and own discipline to achieve team objectives.
• Lead by example and align with CBRE RISE values.
• Identify and solve technical and operational problems of complexity.
• Understand broader impact across the department.
• Improve and change methods, processes, and standards within job discipline.

Skills

Leadership

Staff development

Coaching

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Global Technical Services Lead

As a CBRE Global Technical Lead you will manage the team responsible for all M&E operations, maintenance, communications, energy management, and workforce development programs for a facility, campus, or portfolio of buildings.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage operations and maintenance for assigned facilities. Develop operating and capital budgets.
• Recommend and implement improvements for preventive maintenance programs on an on-going basis. Create and maintain effective building-specific maintenance and safety procedure manuals.
• Point of contact for maintenance efforts with outside contractors, tenant finish personnel and technicians.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues. Must remain current with latest technology trends.
• Maintain on-going communication with high profile tenants, clients, owners, facility management team and vendors.
• Drive the acquisition of new management contracts. Facilitate the development of as-built drawings.
• Respond to emergency situations (fire, evacuation, equipment failure etc.) and customer concerns.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.