Operations Manager

EILEEN RICHARDS RECRUITMENT LIMITED; Grantham; On-site; GBP 32,000 - 42,000; Full time

Job summary

ER Recruitment are excited to be working with our client, a prestigious visitor attraction in Grantham, to recruit an Operations Manager responsible for smooth day-to-day operation and an exceptional guest experience. The role is highly hands-on, with time spent on the floor working with teams and resolving issues as they arise.

This role requires strong people leadership, experience in visitor attractions or hospitality, and a proactive approach to improving operational standards and safety

Qualifications

• Experience in a visitor attraction, hospitality, leisure, tourism or similar customer-focused environment.
• Strong people leadership with ability to motivate diverse teams.
• Proven organisational skills and attention to detail; able to manage multiple priorities.

Responsibilities

• Take ownership of day-to-day running of the visitor attraction and guest experience.
• Lead and develop guides, volunteers, reception and ticket office teams including recruitment, training, rotas.
• Oversee HR administration and ensure people processes are managed effectively.

Skills

People leadership

Operations management

Customer focus

HR administration

Job description

Grantham - on site.

Competitive Salary

• Are you an experienced operations professional with strong people management and organisational skills?
• Do you thrive in a busy, customer-focused environment where no two days are the same?
• Are you a hands-on leader who enjoys solving problems, supporting teams and ensuring everything runs smoothly?

The Company

ER Recruitment are excited to be working with our client, an established and prestigious visitor attraction offering a unique historic and cultural experience and welcoming thousands of visitors each year.

They are now looking for an Operations Manager to take responsibility for the smooth day-to-day operation of the visitor attraction, ensuring an exceptional experience for visitors and a well-organised, motivated and supported team.

This is a highly hands-on role, with the successful candidate spending much of their time out on the floor, working closely with teams and resolving issues as they arise.

Role & Responsibilities Of The Operations Manager

• Take ownership of the smooth day-to-day running of the visitor attraction and the experience delivered to guests.
• Lead and develop guides, volunteers, reception and ticket office teams, including recruitment, training, rotas and staff development.
• Oversee HR administration and ensure people processes are managed effectively.
• Champion health & safety, ensuring standards, risk assessments and compliance are maintained.
• Work closely with Sales & Events to ensure events are delivered seamlessly on the ground.
• Be a visible, hands-on presence across the attraction, tackling issues quickly and finding practical solutions.
• Work collaboratively across the business to continually improve operational standards, efficiency and customer experience.

About You As The Operations Manager

• Experience within a visitor attraction, hospitality, leisure, tourism or similar customer-focused environment.
• A strong people leader who can motivate, develop and earn the respect of a diverse team.
• Highly organised, efficient and detail-oriented, with the ability to keep multiple priorities moving.
• Confident managing HR administration, recruitment, training and rotas, with a good understanding of health & safety.
• An exceptional communicator and natural problem solver who stays calm and positive when things get busy.
• Above all, a hands-on, approachable and proactive doer who genuinely enjoys being part of the team and making things happen.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We look forward to hearing from you