Operations Manager

NRG Resourcing; Fareham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

On-site parking

Progression path to Director level

Job summary

NRG Resourcing is recruiting an Operations Manager for a growing financial planning practice in Hampshire. You will oversee people and operations, ensuring workloads, processes and issues are managed effectively, reporting to the Director.

For the right person there is a genuine progression path to a Director-level role as the business grows, with a strong emphasis on improving workflows and service levels across New Business, Servicing and Mortgages.

Qualifications

• A background in financial services is essential.
• Decisive and comfortable making sensible decisions.
• An effective delegator who leads through others.
• Process-minded with the ability to spot weak points in how work flows and improve them.
• Comfortable with change and with adopting new technology.
• A clear, practical communicator with good judgement and high standards.

Responsibilities

• Manage and develop the operational leads, building them into effective first-line managers.
• Own people management, performance conversations and day-to-day people issues.
• Lead resource and capacity planning across New Business, Servicing and Mortgages.
• Own operational recruitment, from defining the need through to making recommendations.
• Set and monitor operational KPIs, service levels and workload visibility.
• Own workflow and process improvement.
• Manage the two-way relationship between Sales and Operations.
• Lead the implementation and adoption of agreed process and technology changes.
• Identify risks or capacity issues early, bringing comprehensive solutions.
• Work with the Head of Advice & Technical to ensure wealth advice is correctly documented.

Skills

Financial services

Decisive

Delegation

Process improvement

Change management

Clear communicator

Job description

Run the operational engine behind a growing financial planning practice - with a genuine path to Director for the right person.

About the Company

Our client is a well-established financial planning practice based in Hampshire, providing straight-talking, personalised advice across wealth management, pensions, investments, mortgages and protection. With a growing team of advisers and dedicated support functions behind them, they are now looking to strengthen their leadership team with the appointment of an Operations Manager.

About the Role

Operations Manager role responsible for the people and operational side of the practice. Reporting to the Director, you will make sure teams perform well, workloads stay under control, processes work, and routine issues are resolved at the right level, without everything needing to land on the Director's desk. For the right person, there is a genuine path to progress into a Director-level role over time.

Key Responsibilities

• Manage and develop the operational leads, building them into effective first-line managers
• Own people management, performance conversations and day-to-day people issues
• Lead resource and capacity planning across New Business, Servicing and Mortgages
• Own operational recruitment, from defining the need through to making recommendations
• Set and monitor operational KPIs, service levels and workload visibility
• Own workflow and process improvement
• Manage the two-way relationship between Sales and Operations
• Lead the implementation and adoption of agreed process and technology changes
• Identify risks or capacity issues early, bringing comprehensive solutions
• Work with the Head of Advice & Technical to ensure wealth advice is correctly documented

Package

• Performance bonus of £3,000-£5,000
• Cash benefits plan and on-site parking
• Genuine progression path to Director level for the right person

Skills & Experience

• A background in financial services is essential
• Decisive, and comfortable making sensible decisions without unnecessary escalation
• An effective delegator who leads through others rather than taking the work back
• Process-minded, with the ability to spot weak points in how work flows and improve them
• Comfortable with change and with adopting new technology
• A clear, practical communicator with good judgement and high standards

Why Apply?

This is an opportunity to take genuine ownership of the operational and people side of a growing financial planning practice, with real scope to shape how the business runs day to day.

You will work closely with the Director and senior leadership team, with a clear route to progress into a more senior, potentially Director-level, position as the business continues to grow.