Operations Manager

Harri; City of Westminster; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Extra day holiday on your birthday

Meals on duty

Complimentary anniversary stay

28 days holiday (rising to 33)

Recommend a friend bonus

Go Hilton benefits

Discounts + wellbeing and financial"

Job summary

Harri, Marylebone's venue operator, seeks an experienced Operations Manager (Nightlife) to lead day-to-day bar and floor operations from open to close, ensuring service standards, safety, and strong commercial performance.

You'll work closely with cross-functional hotel teams on events, manage staff performance, and maintain a visible leadership presence during busy, event-driven nights.

Qualifications

• Experience managing premium nightlife venues or high-volume bars.
• Strong guest service and staff leadership capabilities.
• Commercial awareness and ability to make quick operational decisions.

Responsibilities

• Lead nightly service, events, and venue programming across bar and floor.
• Train, develop, and appraise bar and floor teams.
• Coordinate opening, service, closing, staffing, and pre-shift briefings.

Skills

Management experience

Team leadership

Guest service

Communication

Job description

We’re looking for an experienced Operations Manager | Nightlife to join the team at 77 - The BoTree’s exciting nightlife and events venue in Marylebone. 77 brings together bar and floor service, music, private events and venue programming to create an exceptional guest experience.

Reporting to the Nightlife General Manager, you’ll lead the day-to-day bar and floor operation from opening through to close, with a clear focus on service standards, team leadership, safe operations and commercial performance.

The role:

• Lead nightly service, private events and venue programming across the bar and floor.
• Manage, train and develop the bar and floor teams, including performance reviews.
• Coordinate opening, service and closing procedures, staffing and pre-shift briefings.
• Maintain a visible management presence, overseeing guest flow, service standards and issue resolution.
• Work closely with Music, Production, Security and wider hotel teams on events and performances.
• Monitor commercial and service performance, including staffing, stock, cash and operational controls.
• Ensure compliance with licensing, responsible alcohol service, health and safety and company standards.

We’re looking for:

• Management experience within a premium nightlife venue, high-volume bar or comparable hospitality environment.
• Strong knowledge of both bar and floor operations, with confident team leadership and guest service skills.
• Commercial awareness and sound judgement when leading busy services and making operational decisions.
• Working knowledge of licensing, responsible alcohol service and health and safety requirements.
• Clear communication and the ability to collaborate effectively across specialist and hotel teams.
• Flexibility to work nights, weekends and event-led schedules.

We offer:

• Extra day holiday on your birthday.
• Meals on duty
• Complimentary anniversary stay at one of our hotels.
• 28 days holiday (rising to 33).
• Recommend a friend bonus up to £750.
• Go Hilton benefits
• Discounts + wellbeing and financial support programmes.