Operations Manager

Asda; Cheltenham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Colleague discount

Company bonus scheme

Electric car scheme

Eye test

Pension

Wellbeing support

Inclusion networks

Parental leave

Job summary

Asda in Cheltenham is seeking an Operations Manager to deliver excellent store execution, manage availability, waste and shrink, and lead a large team across Ambient, Fresh, George and General Merchandising. You will embed routines, review processes, coach managers, and develop talent while ensuring compliance with wage control and contract base management.

The role requires a hands-on leadership style and a customer-first mindset.

Qualifications

• Experience leading teams in large-format retail environments.
• Proven ability to reduce waste and improve availability.
• Strong coaching and people development skills.

Responsibilities

• Deliver excellent store execution and customer service.
• Embed routines to manage availability, waste and shrink.
• Lead and coach store managers and teams.
• Monitor performance against KRAs and drive improvements.
• Ensure compliance with wage control and base management.
• Foster a culture of openness and accountability.

Skills

Leadership

Coaching

Data-driven decisions

Commercial awareness

Store operations

Team management

Job description

Job Title: Operations Manager

Location: Cheltenham

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Work Shift: Days Hours per Week 45

Salary: Competitive salary plus benefits

Category: Store Operations

Closing Date: 23 November 2026

At Asda we want you to Find Your Everything. As our Operations Manager, you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You’ll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.

What qualities you’ll need:

Execution and result-focused: You’re passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.

Commercial awareness: You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers.

Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.

Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.

Collaborative: You work across teams to ensure smooth operations and a seamless customer experience.

Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues.

What you’ll bring:

Experience managing diverse teams in a large-format retail environment with energy and pace.

Strong operational knowledge across food and non-food departments.

A track record of improving availability, reducing waste, and managing shrink.

Confidence in developing large teams and managing change through leadership and building resilience.

Experience managing ER cases and understanding HR policies and processes.

Strong organisational skills and exceeding customer service.

Are you ready to take the next step in your career and be the second one in command to one of our Superstore/centres?

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

There's a lot more to Asda than meets the aisle. We’re a big player in our world with a mission to be the UK’s best fresh food and clothing superstore. How? By giving ordinary working people and their families what they need for their shopping - real value. That means you get to make a difference in our customers’ lives. From the tills, the office, or on the road, the scale of everything we deliver is huge. And that means the scale of opportunities for your career is just as big. Whether you're in store, on the road or behind the scenes, you'll find opportunities to learn, grow and make a real impact. Find your everything at Asda.