Operations Manager

TN United Kingdom; Castle Donington; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join an inspiring team as an Operations Manager, where your leadership will enhance patient care and operational excellence. This role offers the chance to lead a dedicated group of professionals, ensuring high standards in ambulance services while fostering a culture of compassion and teamwork. As part of a respected charity, you'll contribute to saving lives and making a significant impact in the community. If you're passionate about healthcare and eager to drive service improvements, this is the perfect opportunity for you.

Qualifications

• Proven experience in managing operational teams in healthcare.
• Strong leadership skills with a focus on patient-centered care.

Responsibilities

• Ensure effective delivery of patient-focused clinical services.
• Lead and mentor operational staff while managing issues per policies.
• Develop plans to improve operational performance and patient experience.

Skills

Leadership

Operational Management

Patient Care

Data Analysis

Collaboration

Job description

Job Title: Operations Manager (AOM) - Castle Donington

As our Operations Manager (AOM) at Castle Donington, you will be an inspiring leader who supports, manages, and develops our ambulance personnel to deliver exceptional patient care across all ambulance operational activities. You will oversee your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan and our Strategy, ensuring key outputs are met. Your role includes maintaining smooth operational services through regular collaboration with stakeholders and engaging in clinical activity for personal development.

Key Responsibilities:

1. Ensure the delivery of effective, patient-focused clinical services at all times.
2. Provide visible, compassionate leadership, coaching, mentoring, and organization of front-line staff.
3. Act as a credible leader for operational staff, motivating and inspiring your team.
4. Manage all operational issues in accordance with organizational policies and procedures.
5. Collaborate with peers to meet operational outputs with available resources.
6. Be trained as an Educator to deliver timely initial and remedial education at stations.
7. Lead high standards at your operational locations.
8. Forecast operational requirements and demand, planning to mitigate challenges.
9. Develop plans to improve operational performance, including patient experience, clinical standards, and safety KPIs.
10. Create and interpret performance reports, analyzing data to identify improvements.
11. Represent St John Ambulance at external stakeholder engagements.
12. Implement a performance management culture, including regular reviews and documented outcomes.
13. Champion compassionate leadership and embody St John values.
14. Engage and empower staff in problem-solving and organizational improvements.
15. Promote diversity and inclusion within the organization.

Additional duties will be assigned as appropriate, aligned with your skills and qualifications.

Candidate Profile:

• Passionate about delivering high-quality, patient-centered ambulance services.
• Inspire excellence and commitment within your team.
• Proactive in identifying and acting on opportunities for service improvement.
• Excellent partner, colleague, and supporter to peers.

Our Values:

Our values spell HEART: Humanity, Excellence, Accountability, Responsiveness, and Teamwork. All staff are expected to demonstrate these values in their work.

Our Commitment:

We are dedicated to fostering an inclusive environment that respects individual differences and promotes equality of opportunity.

About Us:

This is a fantastic opportunity to join a team of over 1,900 employees and 30,000 volunteers committed to saving lives through first aid services, training, and advocacy. As a charity with a rich heritage, we aim to create a healthier, safer, more resilient future.

St John Ambulance supports communities through various response and outreach services, empowering individuals with vital clinical skills and confidence to act in emergencies.