Operations Manager

Wates; Bristol; On-site; GBP 50,000 - 75,000; Full time

Job summary

Wates seeks an Operations Manager for its Planned Maintenance Division, based in Bristol. The ideal candidate will handle multiple projects across the South West, managing teams and fostering client relationships to ensure high standards in delivery and compliance. Candidates should have a background in operational leadership and experience in social housing refurbishments.

Qualifications

• Proven experience in managing maintenance teams and projects.
• Experience with planned refurbishment works in social housing.
• Shall have oversight from bidding to project handover.

Responsibilities

• Manage a team of Project Managers and Site Managers.
• Interface with clients and maintain project standards.
• Ensure compliance with contracts and company governance.

Skills

Leadership

Project Management

Client Relationship Management

Operational Strategy

Education

Experience in operational leadership

Job description

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Due to our ongoing success we have an fantastic opportunity for an Operations Manager to join our Living Space Planned team in the South West Area. This role will be focussing on looking after a number of projects involving SHDF works so ideally, we are looking for someone who has experience of working in a similar field

You will be managing a team of Project Managers and Site Managers and direct reports to provide a first-class service to our clients and sustainable, growing Operational service in the Planned Maintenance Division.

As the Operations Manager you will be tasked with covering projects within Oxfordshire, Swindon, Reading and down towards Bristol so we are looking for someone who is happy with travel.

The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs & Health & Safety is maintained to the clients' expectations and Wates high standards at all times.

Key Accountabilities will include:

Responsible for all regional delivery; building and maintaining an effective and motivated team

Lead the division with an operational and commercial mindset making sure the team are aware of contract obligations and how they can always influence profitability

Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored

To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients' high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested.

Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders

To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects

Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided

To drive compliance and operating excellence throughout the division at all levels.

To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget.

It is imperative you have experience of planned refurb works with social housing clients

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting