Operations Manager

Pertemps Network Group; Birmingham; On-site; GBP 41,000 - 50,000; Full time

Job summary

Pertemps Network Group is seeking an experienced Operations & Logistics Manager based in Walsall to lead a busy warehouse and logistics operation. You will own day-to-day activities, drive performance, and coordinate warehousing, transport and fulfilment functions to meet customer expectations.

Reporting to the Operations Director, you will manage a team, optimise processes and support growth while maintaining high safety and quality standards across the operation.

Qualifications

• Experience managing warehouse, logistics or distribution teams.
• Strong knowledge of inventory management and stock control.
• Experience coordinating transport operations, including third-party logistics.
• Practical understanding of health and safety in warehouse/logistics.
• Experience with ERP/WMS or logistics systems.
• Ability to use KPIs to manage performance and drive improvements.

Responsibilities

• Oversee day-to-day running of warehouse, transport and logistics operations to ensure on-time, accurate customer orders.
• Lead and support the operational team, clarifying priorities and performance expectations.
• Monitor stock and inventory; ensure goods are received, stored, picked and dispatched correctly.
• Collaborate with internal teams and external transport providers to plan deliveries and resolve issues.
• Lead health and safety across the operation to keep equipment and processes safe and compliant.
• Use KPIs and operational data to identify issues and implement improvements.
• Seek better, simpler ways of working to support business growth.

Skills

Experience leading warehouse/logistics

Inventory and stock control

Transport coordination with 3PL

Health & safety in warehouse

ERP/WMS systems experience

KPIs and performance improvement

Tools

ERP/WMS tools

Job description

Operations & Logistics Manager

Walsall

Full-Time, Permanent

Up to £45,000 dependent on experience

We're looking for an experienced Operations & Logistics Manager to take responsibility for a busy warehouse and logistics operation, ensuring customers receive the right products, in the right place and at the right time.

It's a role with plenty of ownership, combining hands-on operational leadership with the opportunity to improve processes and help prepare the business for its next stage of growth.

Reporting to the Operations Director, you'll oversee the day-to-day operation, lead the team and make sure warehouse, transport and fulfilment activities work effectively together.

Your responsibilities will include:

• Oversee the day-to-day running of the warehouse, transport and logistics operation, making sure customer orders go out accurately and on time
• Lead and support the operational team, keeping everyone clear on priorities, expectations and what good performance looks like
• Keep a close eye on stock and inventory, making sure goods are received, stored, picked and dispatched accurately
• Work with internal teams and external transport providers to plan deliveries, solve issues and keep things moving
• Take the lead on health and safety across the operation, making sure equipment, processes and working practices remain safe and compliant
• Use KPIs to understand how the operation is performing, spotting issues early and putting improvements in place where needed
• Look for better, simpler ways of working, improving efficiency and ensuring the operation can support the continued growth of the business

What we're looking for:

• Previous experience managing warehouse, logistics, distribution or operational teams
• Good knowledge of inventory management and stock control
• Experience coordinating transport operations and ideally third-party logistics providers
• A practical understanding of health and safety within a warehouse or logistics setting
• Experience working with ERP, warehouse management or logistics systems
• Confidence using KPIs and operational information to manage performance and make improvements

You'll be someone who is organised, approachable and comfortable taking ownership. You'll enjoy solving problems, improving the way things work and leading a team, while keeping customer service and operational standards front of mind.

If you have a strong background in operations, warehousing, logistics or distribution and are looking for a role where you can have genuine influence as a business grows,