Operations Manager

ZipRecruiter; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in Birmingham is seeking an Operations Manager to oversee back-of-house functions, including inventory management and shipment processing. The role demands strong organizational skills and the ability to train team members. Prior experience in retail operations and supervisory roles is essential. This position includes some customer interaction and requires flexibility in scheduling. Competitive benefits are offered, including employee discounts and advancement opportunities.

Benefits

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• Experience in retail operations, warehouse management, or inventory control.
• Previous supervisory experience in back-of-house or logistics.
• Proficient in Excel and POS for reporting and tracking.

Responsibilities

• Oversee the receiving and processing of new inventory.
• Ensure accurate transfers, returns, and replenishments.
• Manage e-commerce and warehouse shipping orders.

Skills

Organizational skills

Problem-solving skills

Communication skills

Technical skills in POS and Excel

Delegation skills

Efficiency in task management

Tools

Excel

POS back-end systems

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Do you have a passion for operations, organization, and process excellence? Are you energized by overseeing inventory, warehouse functions, and back-of-house systems that keep the store running smoothly? This might be your dream job!

At Alabama Outdoors, we’re serious about providing an incredible customer experience and that starts with a well-run back-of-house operation.

We are looking for an organized, detail-oriented, and efficient Operations Manager to oversee all back-of-house responsibilities, including inventory accuracy, shipment processing, and supply needs. While this is primarily an operations role, there will be light customer-facing responsibilities when needed to support the sales floor.

Position Summary

The Operations Manager oversees all aspects of back-of-house operations at the store level.

This includes:

• Managing the receiving, processing, and staging of all new inventory.
• Ensuring accurate and timely transfers, returns, RTVs, and replenishment.
• Overseeing e-commerce and store-to-customer fulfillment.
• Maintaining accurate reporting and communication of inventory needs.
• Organizing and maintaining all warehouse and backstock areas.

This role is focused on operational excellence and provides only occasional, light support on the sales floor.

Position Attributes

1. Highly organized and detail-driven
2. Efficiency in completing and delegating tasks
3. Effective problem-solving skills
4. Ability to manage and prioritize multiple processes at once
5. Excellent communication with consistent follow-up and follow-through
6. Strong technical skills in POS back-end and Excel reporting
7. Ability to coach and train team members in back-of-house functions

Expectations and Objectives

1. Oversee the receiving, tagging, and staging of all new inventory accurately and on time.
2. Ensure all special orders, transfers, RTVs, and warehouse shipments are completed accurately and timely.
3. Manage e-commerce, charge sends, and store ship-to-customer orders for accuracy and timeliness.
4. Perform scheduled and on-demand cycle counts with precision and accountability.
5. Maintain organization of all inventory and backstock storage areas.
6. Oversee daily replenishment of inventory from back stock to the sales floor.
7. Ensure returned products are processed, tagged, steamed, or folded and placed back on the floor or sent to the correct location.
8. Communicate inventory discrepancies to Store Support Manager, Buyers, Vendors, Accounts Payable, and Store Leadership as needed.
9. Oversee and communicate supply needs for the location.
10. Train and develop team members in all back-of-house, e-commerce, and shipment processing duties.
11. Provide light support to customers as needed when assisting on the sales floor.

Position Requirements

• Experience in retail operations, warehouse management, or inventory control
• Previous supervisory experience in back-of-house or logistics
• Strong organizational and problem-solving abilities
• Proficient in Excel and POS back-end systems for reporting, tracking, and operational needs
• Excellent communication and follow-through skills
• Ability to lift or move up to 50-pound boxes or racks
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Ability to remain on your feet for extended periods of time
• Confidence in managing inventory processes, warehouse operations, shipment processing, and replenishment
• Willingness to provide light customer-facing support when required

How to Apply

Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first. Please include any related experience in retail operations, warehouse management, inventory control, or logistics anything that demonstrates you can confidently oversee back-of-house operations with occasional customer support.