Operations Manager

MCS Group; Belfast City District; On-site; GBP 60,000 - 80,000; Full time

Job summary

MCS Group is recruiting a Warehouse Operations Manager for a leading retail and wholesale business with a strong presence in food retail, convenience and distribution across Northern Ireland. The role is based in Belfast.

You will lead day-to-day warehouse operations across multiple sites, ensuring KPIs, service levels and budgets are met, while driving Lean improvements, safety and food safety standards. You will develop and coach line management teams and build strong internal and external

Qualifications

• Proven leadership experience within a warehouse, logistics or distribution environment.
• Strong people management, coaching and communication skills.
• Demonstrated ability to manage operational performance against KPIs and budgets.
• Customer-focused with excellent problem-solving and decision-making skills.
• Experience leading teams in a fast-paced, high-volume operation.
• Knowledge of Health & Safety legislation and operational compliance.
• Ability to drive continuous improvement and operational efficiency.

Responsibilities

• Lead and manage the day-to-day warehouse operation, ensuring operational KPIs, service levels and budget targets are achieved.
• Plan, organise and optimise warehouse resources to deliver safe, efficient and cost-effective operations.
• Lead, coach and develop line management teams, driving high performance, engagement and continuous improvement.
• Ensure exceptional customer service through accurate, timely order fulfilment and effective collaboration with internal and external stakeholders.
• Drive operational improvements through the implementation of Lean methodologies, technology and best practice.
• Manage employee performance, attendance, development, succession planning and employee relations, including Trade Union engagement where applicable.
• Promote a positive culture of communication, teamwork, accountability and employee wellbeing.
• Ensure full compliance with Health & Safety legislation, HACCP requirements and company policies, maintaining a strong safety and food safety culture.
• Investigate incidents, implement corrective actions and ensure compliance with all operational, quality and regulatory standards.
• Build strong relationships across Operations, Transport, HR, Supply Chain and Customer Service to deliver business objectives.

Skills

Leadership experience

People management

Communication skills

Problem-solving

Decision-making

Continuous improvement

Health & safety knowledge

Operational leadership

Education

Bachelor’s degree in Logistics or related field

Tools

Warehouse management systems

HACCP knowledge

Microsoft Office

Job description

Operations Manager

Belfast

Competitive Salary

MCS Group is delighted to be recruiting a Warehouse Operations Manager for a leading retail and wholesale business operating across Northern Ireland with a strong presence in food retail, convenience, and distribution.

This is an excellent opportunity to join a well-established organisation with a large multi-site operation spanning retail stores, wholesale depots, and office locations. The successful candidate will play a key role, responsible for ensuring that the operation is managed in such a way that all key performance indicators are achieved, and H&S guidelines are followed.

Key Responsibilities

• Lead and manage the day-to-day warehouse operation, ensuring operational KPIs, service levels and budget targets are achieved.
• Plan, organise and optimise warehouse resources to deliver safe, efficient and cost-effective operations.
• Lead, coach and develop line management teams, driving high performance, engagement and continuous improvement.
• Ensure exceptional customer service through accurate, timely order fulfilment and effective collaboration with internal and external stakeholders.
• Drive operational improvements through the implementation of Lean methodologies, technology and best practice.
• Manage employee performance, attendance, development, succession planning and employee relations, including Trade Union engagement where applicable.
• Promote a positive culture of communication, teamwork, accountability and employee wellbeing.
• Ensure full compliance with Health & Safety legislation, HACCP requirements and company policies, maintaining a strong safety and food safety culture.
• Investigate incidents, implement corrective actions and ensure compliance with all operational, quality and regulatory standards.
• Build strong relationships across Operations, Transport, HR, Supply Chain and Customer Service to deliver business objectives.

Essential Criteria

• Proven leadership experience within a warehouse, logistics or distribution environment.
• Strong people management, coaching and communication skills.
• Demonstrated ability to manage operational performance against KPIs and budgets.
• Customer-focused with excellent problem-solving and decision-making skills.
• Experience leading teams in a fast-paced, high-volume operation.
• Knowledge of Health & Safety legislation and operational compliance.
• Ability to drive continuous improvement and operational efficiency.

Desirable Criteria

• Minimum of five years' experience in a similar management role.
• Third-level qualification in Logistics, Supply Chain Management or a related discipline.
• Experience within FMCG, retail or multi-drop distribution environments.
• Knowledge of warehouse management systems, HACCP and food safety requirements.
• Proficiency in Microsoft Office applications.
• Experience managing Industrial Relations and Trade Union engagement.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.