Operations Manager

Voyage Care; Banks; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Stream – pay on demand (up to 40%)

Blue Light Card

24/7/365 doctor line

Access to cash plans

Enhanced retirement leave

Long service awards

Job summary

Voyage Care is seeking an experienced Operations Manager to oversee Brain Injury Rehabilitation services across Liverpool, Formby, Leeds, Middlesborough, Newcastle and Derbyshire. You will lead a dispersed team of Registered Managers, drive high-quality care, ensure regulatory compliance, and deliver financial performance while supporting growth.

Joining during a period of expansion, you’ll influence outcomes, empower managers and colleagues, and shape service delivery to improve outcomes for

Qualifications

• Significant previous experience as a Registered Manager or above within adult social care.
• Experience supporting services for people with Brain Injuries, Learning Disabilities, Autism and Complex Needs.
• Strong understanding of regulatory, quality and compliance frameworks.
• Proven experience managing service performance, budgets and operational delivery.
• Ability to lead, motivate and develop high-performing management teams.
• Flexible approach and willingness to travel extensively across the region.

Responsibilities

• Providing operational leadership to a group of Registered Managers.
• Driving quality, compliance and service excellence across all services.
• Monitoring and delivering financial performance and commercial objectives.
• Supporting services to achieve positive CQC outcomes.
• Leading improvements and ensuring person-centred support remains at the heart of service delivery.
• Promoting colleague development, engagement and retention.
• Ensuring health and safety, safeguarding and governance standards are maintained.
• Working collaboratively with senior leaders to support Voyage Care's ongoing growth strategy.

Skills

Registered Manager experience

Adult social care

Budget management

Team leadership

Travel willingness

Job description

Operations Manager – North East & North West England

Location: North East & North West England (Extensive Travel Required)

Salary: £50,000 per annum (depending on experience)

Car Allowance: £3,960 per annum

Join Voyage Care and Feel Valued

We reward your dedication with:

• Stream – giving you the flexibility to draw upon up to 40% of your pay as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers and more.
• 24/7/365 doctor line for colleagues and their families.
• Access to cash plans for colleagues and their families.
• Enhanced retirement leave.
• Long service awards.

An Exciting Time to Join Voyage Care

We're currently looking for an experienced and ambitious Operations Manager to oversee a patch of Brain Injury Rehabilitation services across Liverpool, Formby, Leeds, Middlesborough, Newcastle and Derbyshire.

You will join Voyage Care during an exciting period of growth and investment. Working closely with an experienced Senior Leadership Team, you'll take ownership of an established portfolio of services and play a pivotal role in supporting the next phase of our journey. From day one, you'll have the opportunity to influence outcomes, support high-performing teams and make a lasting impact on the quality of services we deliver. If you're looking for a role where you can genuinely help shape the future, this could be the perfect next step.

About the Role

As Operations Manager, you will provide leadership, direction and support to a geographically dispersed portfolio of BIR services across Liverpool, Formby, Leeds, Middlesborough, Newcastle and Derbyshire.

You will be responsible for ensuring high-quality service delivery, regulatory compliance, financial performance, colleague engagement and positive outcomes for the people we support. Leading a team of Registered Managers, you'll empower others to deliver outstanding care while driving continuous improvement across your portfolio.

Key responsibilities include:

• Providing operational leadership to a group of Registered Managers.
• Driving quality, compliance and service excellence across all services.
• Monitoring and delivering financial performance and commercial objectives.
• Supporting services to achieve positive CQC outcomes.
• Leading improvements and ensuring person-centred support remains at the heart of service delivery.
• Promoting colleague development, engagement and retention.
• Ensuring health and safety, safeguarding and governance standards are maintained.
• Working collaboratively with senior leaders to support Voyage Care's ongoing growth strategy.

What We're Looking For

We are looking for an experienced leader who can quickly build credibility, support their teams and confidently manage a diverse portfolio.

You will ideally have:

• Significant previous experience as a Registered Manager or above within adult social care.
• Experience supporting services for people with Brain Injuries, Learning Disabilities, Autism and Complex Needs.
• A strong understanding of regulatory, quality and compliance frameworks.
• Proven experience managing service performance, budgets and operational delivery.
• The ability to lead, motivate and develop high-performing management teams.
• A flexible approach and willingness to travel extensively across the region.

Why Choose Us?

At Voyage Care, we embrace people's differences and encourage you to Be You.

This is a fantastic opportunity to progress within a sector‑leading organisation during a period of growth and investment. You'll be joining a passionate leadership team, supporting established services, influencing future success and helping to make a meaningful difference to the lives of the people we support and the colleagues who deliver that support every day.

We encourage our staff to Grow Together through excellent training, leadership development and genuine opportunities for progression.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.