Operations Leader: Warehouse & Customer Service

LKQ Europe; Kirkcaldy; On-site; Full time

Job description

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Job Overview

Step into a leadership role with LKQ UK & Ireland as a Duty Manager, where you'll oversee daily operations and support a high-performing team. You'll ensure efficiency, accuracy, and safety while helping to deliver excellent service to our customers. If you're a natural leader with a hands-on approach and warehouse or retail operations experience, this is your chance to take the next step.

What we offer

• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Warehouse operations, resource and customer service within the branch, including line management responsibility for the General Assistant team
• Ensuring all areas of the warehouse always conform to Health and Safety legislation
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives
• Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance.
• Leading, coaching and developing teams to create the skills and capabilities needed both now and, in the future.
• Holding regular colleague reviews to strengthen colleague engagement and support development.
• Working with the Operations Manager to create a robust succession plan throughout the branch
• Ensuring branch recruitment is right the first time, attracting future talent to the organisation
• Delivering a structured daily briefing to ensure all colleagues understand key objectives and measures
• Average of 44 hours per week, Monday to Friday between the hours of 8am 6pm and alternate Saturdays between the hours of 8am 4pm

Skills and Experience

• Great communication skills demonstrate the ability to develop customer and colleague relationships.
• Leading a warehouse operations team with a customer first attitude.
• Knowledge of Recruitment processes.
• Knowledge and understanding of P L's, and the booking of in and out stock.
• Strong ability to highlight and resolve Health and Safety concerns.
• Ability to review, challenge and develop colleagues in order to achieve their best and help them develop.

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.