Operations Leader & People Coach

Go North West Limited; Manchester; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hapi benefits

Cycle to work

Able Futures

Pension enrollment

Job summary

Go North West Limited is seeking a dynamic Staff Manager to lead our operations function and drive excellent experiences for customers and colleagues at one of our Greater Manchester depots.

This full-time, permanent role offers a chance to step up in a fast-paced environment with franchising on the horizon, focusing on leadership, change management and safety. You will deputise for the Operations Manager when required.

Qualifications

• Demonstrated supervisory/management experience in an operational environment (preferably unionised).
• Strong communication and relationship-building skills with the ability to engage colleagues at all levels.
• Experience delivering change initiatives, service mobilisation or performance improvement across teams/sites.
• Proficient in producing clear reports, analysing data and communicating findings.

Responsibilities

• Lead the operations function to deliver excellent customer and colleague experiences.
• Provide coaching and development to team members to drive performance.
• Possess the willingness to deputise for the Operations Manager when required.
• Drive change initiatives and continuous improvement across sites.
• Build and maintain relationships with internal and external stakeholders, including trade union representatives.

Skills

Leadership

Coaching

Operational excellence

Safety focus

Change management

Stakeholder engagement

Communication

Data reporting

Tools

Microsoft Office

Operations systems

Job description

Go North West Limited is seeking a dynamic Staff Manager to lead our operations function and drive excellent experiences for customers and colleagues at one of our Greater Manchester depots.

This full-time, permanent role offers a chance to step up in a fast-paced environment with franchising on the horizon, focusing on leadership, change management and safety. You will deputise for the Operations Manager when required.