Operations Lead - Multrees Walk, Edinburgh

ALO; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

ALO is looking for an Operations Lead in Edinburgh responsible for driving profitability and efficiency in store operations. This full-time role requires 32-40 hours per week, including shifts on weekends and holidays.

The ideal candidate should have a strong sales background and leadership capabilities to inspire the team. Maintaining safety and visual standards is also crucial. A commitment to diversity and inclusion is central to ALO's ethos.

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Self-motivated with a desire to achieve results.

Responsibilities

• Lead inventory management processes to maximize accuracy and reduce shrink.
• Manage execution of key operational functions, including shipment and processing.
• Directly oversee Operations Associates and drive individual growth.

Skills

Leadership capabilities

Interpersonal skills

Feedback receptiveness

Self-motivation

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Overview

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.

Responsibilities

Operations Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Visual Lead to ensure cross‑functional training, and Sales & Service Lead to ensure the business is well‑executed
• Execute company‑level operations‑focused directives, projects and initiatives, in partnership with the Operations & Visual Manager (e.g. from the SCC)

Qualifications

• Prior work experience in a client‑centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK

Schedule

The Operations Lead role is full‑time and requires 32‑40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts, which may be subject to change. All employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.