Operations & Visual Manager - Multrees Walk, Edinburgh

ALO; City of Edinburgh; On-site; GBP 38,000 - 50,000; Full time

Job summary

A leading retail company in the UK is seeking an Operations and Visual Manager to oversee key operational processes and maintain strong visual standards. This full-time position requires 3-5 years of leadership experience in retail. The ideal candidate will demonstrate excellent interpersonal skills, the ability to manage multiple tasks, and an entrepreneurial spirit. Candidates must have the right to live and work in the UK, and the role involves a 40-hour workweek with flexibility for various shifts.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic and personal accountability.

Responsibilities

• Oversee execution of operational and visual processes.
• Champion strong visual standards for the salesfloor.
• Support a safe work environment and efficient operation.

Skills

Retail leadership experience

Interpersonal and communication skills

Time management skills

Ability to lift and move items up to 50 pounds

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This role is passionate about inventory management, labor planning and scheduling, and visual execution—driving an efficient and effective store operation. The north star is ensuring that the store is customer-ready at all times.

Responsibilities

Operations & Visual Leader

• Oversee and support execution of key operational and visual processes
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g., Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implements the General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrates an ability to navigate the organization with a balance of business need and brand culture

Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days). In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.

Diversity and Inclusion

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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