Operations Lead - London

Beam London; London; On-site; GBP 50,000 - 58,000; Full time

Job summary

Beam London seeks an Operations Lead to manage caseworkers and drive operational change to help vulnerable individuals transition out of homelessness. This role blends team leadership with strategic improvements, ensuring impactful support for those in need, all within a high-performance culture.

Benefits

Generous salary (£50-58k)

1:1 workplace coaching

Access to therapy and wellbeing coaching

25 days holiday + bank holidays

6-week sabbatical after 3 years

Enhanced parental leave

Pension scheme

Free Calm meditation app subscription

Annual gym membership

£200 WellBeam budget

Qualifications

• Background in managing high-achieving teams.
• Proven ability to track KPIs and social impact targets.
• Experience in developing talent and fostering diverse teams.

Responsibilities

• Creating a positive and impactful working culture.
• Leading delivery on contracts and measuring performance.
• Driving operational improvements and problem-solving.

Skills

Leadership

Problem Solving

Data Analysis

Creativity

Job description

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here, from coaching and personal budgets to competitive pay.

You’ll be joining a company that’s having a huge positive impact, with a high-performance culture where you can grow our business, enjoy your career and rapidly progress.

About the role

Beam creates impact for those that need it most, this impact is driven by our Operations team. As an Operations Lead, you’ll support a brilliant team of Caseworkers and the amazing people referred to Beam (known as Members) on their remarkable journey out of homelessness and into stable work/housing.

This position offers the unique blend of managing a team that delivers a crucial service, alongside strategising and executing operational change. Both of which impact the lives of hundreds of disadvantaged people on a monthly basis.

You’ll be

• Creating a positive, impactful working culture - You’ll foster a culture of high performance and top-quality support in an emotive and complex environment.

• Making lasting change in the way(s) we work - Constantly looking at how we can improve, you’ll hypothesise and run multiple tests to improve our ways of working.

• Solving complex problems - No two outcomes are the same. You’ll find creative ways to unblock barriers to entry for various disadvantaged groups, ensuring our support plans are tailored to each member.

• Leading delivery on our contracts - Collaborating with our partnerships team, measuring performance and delivering to our contracts to provide the critical support our members need.

You are

• A people leader - Arriving with an impressive background of managing high-achieving teams: striking the balance between a positive working culture and a drive to achieve targets.

• A developer of talent - Want to get the most out of a diverse team! Our Operations team is made up of people from diverse backgrounds: ranging in age, experience, skills and life experiences.

• Entrepreneurial - Excited to own an integral part of our service, constantly driven to get things done and lead from the front.

• Results-driven - Constantly tracking KPIs and OKRs to support your team in achieving social impact targets on a monthly basis.

• Data-led - Use data and numbers to make decisions and to recommend next steps.

• A problem solver - Thrive on meeting problems with creativity and innovation.

• Passionate about our service - A deep desire to revolutionise services for those left behind, excited by the opportunity to empower our people and build a working model that scales impact.

Our benefits

• Salary range of £50-58k (dependent on experience - we'll have an open discussion).

• Generous EMI-qualifying share options.

• Access to therapy, coaching, classes & content - powered by Oliva.

• 1:1 workplace coaching with More Happi.

• Your own financial well-being coach, through Bippit.

• Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays.

• Work remotely up to 6 weeks a year.

• Eligible for a 6-week sabbatical after 3 years in service.

• Nursery scheme through Gogeta.

• Healthcare cover through Benenden Health.

• Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks.

• £200 WellBeam budget for activities enhancing wellbeing and professional development.

• Regular team talks from leading UK tech entrepreneurs.

• Annual membership to Shoreditch Exchange gym.

• Pension scheme where we contribute 3% of your salary and you contribute 5%.

• Free subscription to Calm meditation app.

• Discounted bike and accessories with Cyclescheme, and tech products with Techscheme.

Application process

We have a 4-stage interview process, giving you plenty of time to learn about Beam while we get to know you.

1. 30-minute video call with a member of our team.

2. Timed scenario-based tasks, giving you a better sense of the role.

3. 30-minute video call with one of our Head of Operations.

4. Final interview with one of our Senior Leadership Team.

Please note:

• We have a 6-month wait period before you can re-apply for this role.

• Unfortunately, we are unable to provide visa sponsorship to candidates.

Feeling excited?

Start your journey to a more impactful career today. We're excited to hear from you!