Operations Lead (Experiential)

air-recruitment.com; Maidenhead; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

air-recruitment.com is seeking an Operations Lead (Experiential) for Maidenhead with hybrid working. The role focuses on scaling the agency’s delivery, resourcing and processes, bringing structure and operational excellence across live events and campaigns.

You will oversee delivery, improve workflows, manage capacity, and protect the energy and flexibility that make creative businesses successful, while partnering with founders and commercial leadership to support sustainable growth.

Qualifications

• Experience in operations, delivery or project leadership roles.
• Background within experiential, events, production, brand experience or creative agencies.
• Strong understanding of project delivery, resourcing and operational process.
• Experience improving systems, workflows and delivery efficiency.
• Commercial awareness and understanding of project profitability.

Responsibilities

• Supporting the operational running of the business day to day
• Overseeing multiple live events, activations and experiential projects
• Improving project delivery processes, systems and workflows
• Managing resourcing and delivery capacity across the team
• Driving greater operational consistency and accountability
• Supporting project profitability and commercial discipline
• Identifying operational risks and solving problems quickly
• Helping create a calmer, more scalable and organised delivery environment

Skills

Operations leadership

Delivery management

Experiential/events

Resource planning

Process improvement

Commercial awareness

Calm under pressure

Job description

Operations Lead (Experiential), Maidenhead / Hybrid – Up to £65K

This fast-growing experiential and events agency is looking for an Operations Lead to help scale the business sustainably, bringing structure, clarity and operational excellence across delivery, resourcing and process.

This agency has built a strong reputation for delivering exceptional brand experiences, live events and experiential campaigns for globally recognised brands. As they continue to grow, they’re now looking for someone who can strengthen the operational engine behind the creativity - helping the team deliver consistently brilliant work at scale.

This is a pivotal role sitting at the centre of the business, working closely with founders and commercial leadership to ensure growth is supported by strong operational execution.

This is a hands-on operational leadership role focused on improving how the agency delivers work day to day. You’ll help bring greater structure, visibility and consistency across projects, resourcing and delivery, whilst still protecting the energy and flexibility that make creative businesses successful.

You’ll oversee operational delivery across the agency, helping improve workflows, strengthen resourcing and capacity planning, support profitability and create a more scalable delivery environment.

You’ll be responsible for:

• Supporting the operational running of the business day to day
• Overseeing multiple live events, activations and experiential projects
• Improving project delivery processes, systems and workflows
• Managing resourcing and delivery capacity across the team
• Driving greater operational consistency and accountability
• Supporting project profitability and commercial discipline
• Identifying operational risks and solving problems quickly
• Helping create a calmer, more scalable and organised delivery environment

What we’re looking for

• Experience in operations, delivery or project leadership roles
• Background within experiential, events, production, brand experience or creative agencies
• Strong understanding of project delivery, resourcing and operational process
• Experience improving systems, workflows and delivery efficiency
• Commercial awareness and understanding of project profitability
• Comfortable operating within a growing founder-led business
• Calm, pragmatic and highly organised

This would suit someone who enjoys bringing structure and clarity to fast-moving creative environments and wants to play a key role in helping a growing agency scale successfully.