Experiential Ops Lead: Scale Creative Delivery

air-recruitment.com; Maidenhead; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

air-recruitment.com is seeking an Operations Lead (Experiential) for Maidenhead with hybrid working. The role focuses on scaling the agency’s delivery, resourcing and processes, bringing structure and operational excellence across live events and campaigns.

You will oversee delivery, improve workflows, manage capacity, and protect the energy and flexibility that make creative businesses successful, while partnering with founders and commercial leadership to support sustainable growth.

Qualifications

• Experience in operations, delivery or project leadership roles.
• Background within experiential, events, production, brand experience or creative agencies.
• Strong understanding of project delivery, resourcing and operational process.
• Experience improving systems, workflows and delivery efficiency.
• Commercial awareness and understanding of project profitability.

Responsibilities

• Supporting the operational running of the business day to day
• Overseeing multiple live events, activations and experiential projects
• Improving project delivery processes, systems and workflows
• Managing resourcing and delivery capacity across the team
• Driving greater operational consistency and accountability
• Supporting project profitability and commercial discipline
• Identifying operational risks and solving problems quickly
• Helping create a calmer, more scalable and organised delivery environment

Skills

Operations leadership

Delivery management

Experiential/events

Resource planning

Process improvement

Commercial awareness

Calm under pressure

Job description

air-recruitment.com is seeking an Operations Lead (Experiential) for Maidenhead with hybrid working. The role focuses on scaling the agency’s delivery, resourcing and processes, bringing structure and operational excellence across live events and campaigns.

You will oversee delivery, improve workflows, manage capacity, and protect the energy and flexibility that make creative businesses successful, while partnering with founders and commercial leadership to support sustainable growth.