Operations Lead - Brompton Road

ALO YOGA; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

ALO YOGA is seeking an Operations Lead in the United Kingdom to drive profitability and efficiency in store operations. You will lead inventory control, partner with the Operations & Visual Manager, and coach staff to deliver exceptional guest experiences.

You will manage key operational functions, maintain visual standards, and ensure a safe, efficient environment while leveraging metrics to guide business decisions and plan for peak seasons.

Qualifications

• Client-centric sales experience.
• Proven leadership capabilities.
• Feedback-oriented and receptive to improvement.
• Self-motivated with desire to achieve results.
• Excellent interpersonal and written communication skills.
• Aligns with ALO's Guiding Principles.
• Ability to lift up to 50 pounds.
• Proof of right to live and work in the UK.

Responsibilities

• Lead and execute inventory management to maximize accuracy and reduce shrink.
• Investigate inventory issues with the General Manager to improve processes or systems.
• Oversee shipment, receiving, processing, replenishment, floor set updates and supply management.
• Maintain strong visual standards on the sales floor.
• Support safe work environment and stockroom standards.

Skills

Leadership

People management

Communication

Customer focus

Team development

Job description

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.

RESPONSIBILITIES

Operations Leader

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)

Operations Lead Qualifications

• Prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK

Operations Lead Schedule

The Operations Lead role is full‑time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [e-mail]. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.