Operations Lead

Compenij; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Lead Operator to drive operations and team success. The role involves managing a team, developing shift schedules, and ensuring performance targets are met. If you have a passion for operations and leadership, this position offers genuine career development in a thriving environment.

Benefits

Paid weekly

Money saving offers and discounts

24/7 GP helpline

Discounted Gym membership

Online Payslip Access

Personal Insurance

Qualifications

• 1-3 years of professional work experience, ideally 1+ year in Operations.
• Experience leading teams preferred.
• Fluent verbal and written English language skills.

Responsibilities

• Supervise and support a team of 6 drivers and 7 investigators.
• Develop and manage shift schedules and monitor performance.
• Proactively address and resolve operational challenges.

Skills

Leadership

Problem-Solving

Communication

Time Management

Collaboration

Tools

Google Work-space

Job description

Key Responsibilities

Team Management: Supervise, lead, and support a team of 6 drivers and 7 decay hunters/investigators, ensuring tasks are executed efficiently and safely.

Shift Planning: Develop and manage shift schedules, ensuring optimal coverage and resource allocation while providing flexibility to accommodate team needs.

Performance Management: Monitor individual and team performance, providing feedback, guidance, and support to meet operational goals. Conduct performance reviews and facilitate training and development to improve skills and productivity.

Up-time Management: Ensure up-time targets are met consistently, working closely with the team to resolve any issues that may cause delays or disruptions.

Market Impact Analysis: Understand the impact of team tasks on the broader market, ensuring operations align with business objectives and market demands.

Problem-Solving: Proactively address and resolve operational challenges, making adjustments as needed to maintain smooth operations.

Collaboration: Work closely with other departments and stakeholders to ensure the smooth flow of operations and communicate any potential disruptions or improvements.

Reporting: Regularly report team performance, up-time, and market impact to upper management, highlighting any key issues or opportunities for improvement.

Qualifications

Proven experience in operations management, preferably in a similar leadership role.

Strong leadership skills with experience managing teams and driving performance.

Ability to develop and manage shift schedules while ensuring operational needs are met.

Strong problem-solving and decision-making abilities.

Understanding of market dynamics and how operational tasks impact broader business goals.

Excellent communication skills and the ability to work effectively with cross-functional teams.

A flexible, adaptable approach to working hours and tasks.

Ability to handle high-pressure situations and meet operational targets.

If you are a results-driven leader with a passion for optimising operations and ensuring team success, we encourage you to apply for the Lead Operator position.

About You

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position, office management, or administrative role
• Experience leading teams or groups preferred
• Excellent time management and communication skills
• Fluent verbal and written English language skills
• Familiarity in Google Work-space (formerly G Suite)
• Ability to multitask and prioritise tasks effectively.
• Proactive problem-solving skills and ability to work well under pressure.
• Willingness to learn, a great attitude, and the ability to work well with others - teamwork is key to success!
  
  

Pay

• Paid weekly
  
  

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money saving offers and discounts at your fingertip
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance