Operations Lead

HTB Group Recruitment; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave (plus publichols)

Pension scheme contributions

Employee Assistance Programme

Medicash plan

Enhanced maternity, paternity, birth/…

Access to training and development

Job summary

HTB Ministry in London is seeking an Operations Lead to translate ministry objectives into clear, actionable plans and to guide coordinators in delivery of services, events and projects.

You will focus on Sunday Services, Workplaces and Alpha, ensuring compliance, effective logistics, and strong team leadership, including line management and volunteer engagement.

This role requires a hands‑on operator who thrives in a fast paced church environment and can work Sundays through Thursdays as needed.

Qualifications

• 2+ years of operational leadership for projects and events.
• 1+ year in line management including overseeing direct reports.
• Passion for Sunday Services, Church events and Ministry.
• Excellent communication with stakeholders across all levels.
• Strong organisational skills and ability to stay calm under pressure.

Responsibilities

• Lead the operational planning and delivery of HTB ministry services, events and projects.
• Partner with Operations Managers to ensure safeguarding, GDPR, health & safety, legal, insurance and financial requirements.
• Develop and improve operational processes, systems and workflows to support efficient ministry delivery.
• Manage project plans, timelines, budgets and expenditure, providing regular updates and reporting on progress and outcomes.
• Oversee logistics including venues, hospitality, catering, technical equipment, suppliers and event resources.
• Lead and support Operational Coordinators, providing line management, performance development and coaching.
• Coordinate clear communication and collaboration across clergy, ministry teams and the wider Operations team.
• Engage and mobilise volunteers and congregation members, creating opportunities for involvement in services, events and ministry activities.

Skills

Operations leadership

Project management

Event coordination

Stakeholder communication

Job description

The Operations Lead plays a pivotal role in ensuring the successful delivery of HTB ministry projects, services, and events. Working closely with HTB Ministry teams, this position translates their objectives into clear, actionable project and operational plans.

The Operations Lead supports HTB Operations Managers by guiding Operations Coordinators in their day-to-day administrative, logistical, and operational tasks—ensuring all activities are effectively planned, coordinated, and delivered to a high standard. The Operations Lead will have a focus on Sunday Services, Workplaced and Alpha, and will be a specialist in the operational running of Brompton Road morning services.

Applications for this role will close on Sunday 13th September. The salary for this role is £35,000. This is a Sunday - Thursday working pattern.

Some of the key responsibilities include:

• Lead the operational planning and delivery of HTB Ministry services, events and projects, ensuring excellent execution and attendee experience
• Partner with Operations Managers to ensure compliance with safeguarding, GDPR, health & safety, legal, insurance and financial requirements
• Develop and improve operational processes, systems and workflows to support efficient ministry delivery
• Manage project plans, timelines, budgets and expenditure, providing regular updates and reporting on progress and outcomes
• Oversee logistics including venues, hospitality, catering, technical equipment, suppliers and event resources
• Lead and support Operational Coordinators, providing line management, performance development and coaching
• Coordinate clear communication and collaboration across clergy, ministry teams and the wider Operations team
• Engage and mobilise volunteers and congregation members, creating opportunities for involvement in services, events and ministry activities

Requirements

Proven Operation Experience: Proven 2 years experience operationally leading projects and events.

Proven Management Experience: Demonstrated 1+ year's experience in line management, including overseeing direct reports, providing guidance, and supporting staff development.

Passion for Sunday Services, Church events and Ministry: Deeply committed to supporting, church events, services and ministries.

Excellent Communicator: Confident and professional in both written and verbal communication; able to engage effectively with a wide range of stakeholders across all levels.

Strong Organisational Skills: Proven ability to prioritise tasks, manage a busy schedule, and remain calm and focused under pressure.

Effective Problem Solver: Takes a proactive and logical approach to identifying challenges and offering clear, actionable solutions.

Demonstrate One Team Mentality: Supporting the whole team with running courses, events and services on site which may include working in evenings and weekends on projects such as Alpha, Sunday Services, Workplaced and special events such as Big Summer Sunday and others when required

Benefits

We offer a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

• 25 days annual leave (plus public holidays) , which increases with length of service
• Pension scheme contributions
• Employee Assistance Programme for confidential support
• Medicash plan
• Enhanced maternity, paternity, adoption, and shared parental leave
• Access to training and development resources to help you grow in your role