Operations Integration Specialist

JAM Recruitment Ltd; Dorking; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Company car allowance

Pension plan

Hybrid working

Health & wellbeing benefits

Cycle to work

Life assurance

Annual leave up to 30 days

Job summary

Thames Water in Dorking is seeking an Operations Integration Specialist to embed operational needs into project delivery and bridge capital delivery with Operations. You will represent frontline perspectives during design and implementation and ensure maintenance requirements are considered.

You will manage stakeholder expectations, facilitate meetings, and coordinate site access while adapting to on-site requirements.

Qualifications

• Experience delivering projects meeting commercial/technical and operational objectives.
• Excellent communication and interpersonal skills for stakeholder management.
• Knowledge of catchment/area implications in site performance.

Responsibilities

• Represent operations to ensure maintenance is considered in design—feedback & challenge.
• Be engaged locally, understand site performance, flag delivery risks.
• Manage and facilitate meetings, workshops, and progress reviews.
• Manage site access requests and temporary arrangements decisions.
• Monitor project operationally, liaise with internal and external parties.
• Collaborate with system planning to align investment with operational needs.
• Work with site teams to drive synergies for project success.
• Occasionally be on site to own related activities and reduce frontline impact.

Skills

Communication skills

Technical judgement

Systems integration

Stakeholder management

Driving license

Education

Degree in engineering or related field

Job description

Operations Integration Specialist - Thames Water

As an Operations Integration Specialist based in Dorking, you will join Thames Water on a permanent, full-time basis, with a salary from £47,010 per annum depending on experience.

Your core function is to embed operational needs into every project phase, ensuring assets are practical and compliant upon handover.

Working between Capital Delivery and Operations, you will champion resilience and efficiency, representing frontline perspectives during design and implementation.

You will manage stakeholder expectations, guaranteeing maintenance considerations shape core decisions. This role demands strong communication, technical judgement, and a systematic approach to integration. You will influence project outcomes directly, ensuring solutions are sustainable and ready for immediate use. This position suits professionals adept at bridging delivery goals with long-term operational performance.

What you’ll be doing as an Operations Integration Specialist

• Working on behalf of Operations and managing expectations to solution delivery (ensuring maintenance requirements are considered as part of the core design - feedback & challenge).
• Be engaged at a local level and understand site performance and restrictions, flagging risk to delivery.
• Manage and facilitate meetings, workshops, and progress reviews.
• Manage site access requests.
• Support decisions around temporary arrangements, and understand critical information around temporary solutions.
• Monitor project from an operational perspective, liaise with all relevant parties, internal & external.
• Working with system planning, identifying gaps between investment plans and operational requirements.
• Working closely with Operational site teams to encourage synergies to deliver project success.
• The role holder is expected to be present on site as required to ensure ownership of related activity and reduce the impact on front-line teams.

Base location: Travelling between sites - Crawley (STW), Dorking (STW) - Earlswood (STW)

Working pattern: Hybrid - 36 hours per week (Mon-Fri)

What should you bring to the role?

• Ability to demonstrate delivery of projects to meet commercial/technical and Operational objectives, as well as system optimisation.
• Excellent communication and strong interpersonal skills are essential alongside the ability to manage and influence multiple high-level and external stakeholders whilst delivering to tight deadlines.
• Knowledge & understanding of catchment and area implications to site performance to feed decision making on solution implementation.
• Awareness of legislative frameworks relating to future requirements that may impact delivery.
• Self-starting, resilient and tenacious whilst managing multiple priorities under pressure.
• Good knowledge of H&S systems, processes, and procedures.
• Full UK Driving License Required.

Additional skills and experiences would be great to have/bring

• Previous experience of working in an Engineering solutions environment is desirable.
• A degree in a relevant field or equivalent is desirable, and/or experience within the water or a similar utilities industry.

What’s in it for you?

• Offering a salary from £47,010 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Company Car Allowance (subject to criteria).
• Pension: Maximum of 12% = 2x employee contribution.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date.