Operations Group Manager, Professional Affairs Group

TWI; Cambridge; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Share-in-success bonus

Hybrid working

Generous pension

Job summary

TWI Ltd in Cambridge is seeking an experienced Operations Group Manager to lead the planning and delivery of initiatives across the Professional Affairs Group. Reporting to the Professional Membership Director, you will modernise operational structures and governance to deliver growth and an excellent member experience.

This is a broad, influential leadership role focused on strategy, systems, member services and digital transformation, with regular UK travel and a hybrid working pattern.

Responsibilities

• Leading governance, risk and compliance activity, including development and implementation of Institute policies.
• Building knowledge across the team in relation to governance, risk and compliance responsibilities.
• Driving digital transformation across member services, transactions and promotional activity.
• Establishing a proactive customer service function that supports members throughout their membership journey.

Job description

Operations Group Manager, Professional Affairs Group

Location: Cambridge

Contract: Permanent

Office/Hybrid: 3 days minimum with regular UK travel

Hours: Full time

Job Profile: Group Manager

Closing Date: 16 October 2026

Description of role:

TWI is seeking an experienced and forward-thinking Operations Group Manager to lead the planning and delivery of multiple initiatives across the Professional Affairs Group.

Reporting to the Professional Membership Director, you will lead the modernisation and optimisation of operational structures, systems and governance. You will help translate the long term strategic objectives of the Executive and Professional Membership Boards into effective operational delivery, an excellent member experience and sustainable growth.

This is a broad and influential leadership role offering the opportunity to shape services, develop teams, improve governance and drive digital transformation across the Professional Affairs Group.

What you will be doing

Team leadership and development

• Supporting the Professional Membership Director in building a strong, motivated and collaborative team
• Establishing clear objectives and focused areas of responsibility
• Developing team capability while promoting accountability, customer service and high quality delivery
• Aligning team priorities with membership growth, effective governance, strategic positioning and technical excellence

Governance and compliance

• Leading governance, risk and compliance activity, including the development and implementation of Institute policies
• Building knowledge and capability across the team in relation to governance, risk and compliance responsibilitiesli>
• Ensuring effective operational support for committees, branches, technical groups and the wider volunteer network
• Developing robust operational plans and procedures for new membership propositions
• Overseeing the continued development of key member benefits, including the Journal and its editorial function

Strategy, systems and member experience

• Leading the improvement of customer relationship management and related systems
• Driving digital transformation across member services, transactions and promotional activity
• Championing effective automation and the appropriate use of artificial intelligence
• Establishing a proactive customer service function that supports members throughout their membership journey
• Strengthening the Professional Member Value Proposition and supporting growth in
• Engineering Council registrants
• Developing relationships with external Professional Engineering Institutions

Operational and financial delivery

• Planning and coordinating multiple initiatives against agreed objectives, costs and operating parameters
• Monitoring performance and using insight to identify risks, opportunities and areas for improvement
• Supporting the sustainable growth and development of Professional Membership services

For further details, please follow the Job Description link below:

https://www.twi-global.com/pdfs/careers/JR100947-Operations-Group-Manager-PAG-Job-Description.pdf

Travel: This role will require regular travel.

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to [e-mail]

Why work for TWI?

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Working hours:

36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.