Operations General Manager

Elior Uk; City of Edinburgh; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Operations General Manager at one of the UK's most iconic stadiums. This high-impact role involves leading a diverse team to deliver exceptional guest experiences and driving operational excellence. You will be responsible for managing daily operations, ensuring compliance, and fostering a culture of continuous improvement. With a focus on financial performance and guest satisfaction, this position offers a unique opportunity to make a significant impact in a vibrant environment. If you're passionate about hospitality and leadership, this role is perfect for you!

Benefits

FREE On-Site Lunches

Flexible Working

Holiday Allowance

Family Leave

Paid Charity Leave

Career Progression

Wellbeing Benefits

Life Assurance & Pension

Discounts & Perks

Qualifications

• Proven experience managing large operational teams in hospitality.
• Strong financial acumen with P&L management experience.

Responsibilities

• Oversee daily operations across matchday and non-matchday events.
• Recruit and develop a high-performing operations team.

Skills

Leadership Skills

Hospitality Management

Event Operations

Financial Management

Stakeholder Management

Problem-Solving

Health & Safety Compliance

Education

Degree in Hospitality Management

Relevant Certifications

Job description

Join the Action at Murrayfield Stadium – We're Hiring an Operations General Manager

Murrayfield Stadium, a cornerstone of Scottish sport and a venue for unforgettable events, is looking for a skilled and driven Operations General Manager to lead behind the scenes. This is your opportunity to step into a high-impact role at one of the UK’s most iconic stadiums, where every day brings a new challenge and the chance to create outstanding experiences.

From match days & major events to day-to-day conferences, you’ll ensure everything runs smoothly—managing teams across a large multi-purpose venue and driving service excellence that keeps guests coming back.

What you’ll be doing…

As Operations General Manager, you will proactively manage operations teams on site as well as be accountable for leading and developing a high-performing operations team to deliver an outstanding guest experience for our customers and clients.

• Proactively lead and oversee all daily operational activity across matchday and non-matchday business including hospitality, retail, and conferencing.
• Recruit, train, develop, and lead a high-performing operations team, cultivating a culture of excellence, accountability, and continuous improvement focused on delivering efficient, high-quality service on behalf of The Murrayfield Experience, Scottish Rugby, and Elior.
• Play a lead role in developing and delivering The Murrayfield Experience’s guest service strategy focused on delivering memorable and outstanding customer experiences.
• Work with site management to develop and evolve the Venue Strategy, translating strategic goals into operational plans and implementing best practices that support company objectives and drive performance.
• Deliver exceptional financial performance enabling profitable growth through efficient cost management, budgeting, forecasting, operational planning, and full P&L accountability.
• Conduct regular performance reviews with team members, providing leadership, guidance, and identifying opportunities for training, development, and career growth.
• Develop and implement operational policies and procedures in line with service standards, operational processes, legislative compliance, and best practices. Monitor performance to ensure continued adherence.
• Identify areas for improvement and introduce processes and training to enhance standards.
• Maintain full compliance with Health & Safety, Food Safety, Hygiene, Environmental, COSHH, and all relevant legislative requirements, company policies, and procedures.
• Manage statutory training to ensure completion and compliance as per company policy.
• Foster effective relationships with internal stakeholders and external partners to enhance operations and support business growth.
• Maintain clear communication with your team, colleagues, and key partners. Contribute to business reporting and operational feedback.
• Seek and implement service innovations and improvements across operations and guest service delivery.
• Collaborate with the Executive Chef to ensure culinary excellence and elevate food service quality.
• Ensure the team has up-to-date product and service knowledge to provide relevant information to customers and clients.
• Handle customer feedback professionally and in line with procedures.

What can you bring?

• Strong leadership skills with experience managing large, diverse operational teams.
• Extensive hospitality and event operations experience in a large-scale, multi-purpose venue.
• Commercial acumen with a proven track record of profitable financial delivery and P&L management.
• Ability to drive service excellence and meet customer satisfaction goals.
• Excellent stakeholder management and interpersonal skills.
• Experience delivering major events/projects on time and within budget.
• Knowledge of the C&E function within a venue and large event sales.
• A strategic mindset with commercial acumen and a drive to achieve.
• Previous P&L accountability and entrepreneurial spirit.
• Strong problem-solving skills and resilience in unforeseen challenges.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Expertise in Health & Safety, Food Safety, and compliance standards.

Our way of saying thank you...

At Elior, we appreciate our colleagues and offer generous rewards & benefits:

• FREE On-Site Lunches: Delicious, healthy meals every day
• Flexible Working: Balance work and personal life with flexible hours
• Holiday Allowance: Starting at 28 days, increasing after two years
• Family Leave: Support during important family times
• Paid Charity Leave: Volunteer for causes you care about
• Career Progression: Opportunities for growth and development
• Wellbeing Benefits: Mental health support and wellness programs
• Life Assurance & Pension: Secure your future
• Discounts & Perks: Entertainment, leisure, cashback, and cycle-to-work schemes

Why it's great to work for us...

Elior is a multi-award-winning contract caterer with over 10,000 colleagues across various sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadium
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

We are committed to an inclusive culture where everyone feels valued, supported, and empowered to succeed. We celebrate diversity and aim to make Elior a great place to work!

If you need support or adjustments during the application process, please let us know. We're happy to help.