Operations Executive - Private & Rail Tours

The Travel Corporation; City Of London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Evan Evans, part of The Travel Corporation, is seeking an Operations Executive in our central London office to ensure the smooth running of day tours and bespoke premium experiences, while maintaining a high standard of customer service. You will become an expert across our product range and support premium guests with tailor-made itineraries.

The role focuses on service excellence, collaboration with suppliers and guides, and ensuring guest satisfaction.

Qualifications

• Experience in an operational or travel coordination role.
• Strong organisational and prioritisation skills with excellent attention to detail.
• Excellent written and verbal communication; ability to manage multiple tasks and tight deadlines.
• Good IT skills, including Microsoft Office (Outlook, Excel and Word).
• Desirable: Strong knowledge of London and Great Britain; experience in travel or tourism; coordinating bespoke or premium travel experiences.

Responsibilities

• Accurately prepare and issue quotations for bespoke and premium travel experiences within deadlines.
• Upsell relevant products and services where appropriate.
• Ensure all travel documents are prepared and distributed to suppliers, guides and guests.
• Deliver tours and bespoke experiences to the highest operational standards with suppliers, guides and internal stakeholders.
• Manage emergencies that arise while guests are travelling and escalate when required.
• Coordinate with teams to minimise guest disruption during rail, venue, and road closures.
• Investigate and respond to negative feedback received via email or reviews.
• Coordinate recovery and return of lost property in a timely manner.
• Support Operations Management with additional tasks as required by the business.
• Build and maintain relationships with suppliers and partners to ensure high-quality tours.

Skills

Operational experience

Travel coordination

Organisational skills

Communication skills

IT literacy

Tools

Outlook

Excel

Word

Job description

Evan Evans, part of The Travel Corporation, is seeking an Operations Executive in our central London office to ensure the smooth running of day tours and bespoke premium experiences, while maintaining a high standard of customer service. You will become an expert across our product range and support premium guests with tailor-made itineraries.

The role focuses on service excellence, collaboration with suppliers and guides, and ensuring guest satisfaction.