Operations executive

CM recruitment; Telford; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Travel discounts

22 days holidays

Job summary

CM recruitment is seeking an Operations Executive for a luxury DMC based in the Midlands. The role is office-based with hybrid or mainly home-based options after training. Salary up to £33,000 plus up to 2 months salary bonus, 22 days holidays, pension, and travel discounts.

The ideal candidate will manage client bookings, coordinate travel components, input details accurately, and provide end-to-end support with strong attention to detail and customer service.

Qualifications

• Experience in a travel industry operations role is preferred but other industries will be considered.
• Excellent attention to detail and organisational skills are essential.
• Strong customer service and communication skills are required.
• Able to negotiate favourable terms with partners and suppliers.
• Comfortable using AI tools to assist with planning and bookings.

Responsibilities

• Manage client bookings after payment by the sales team.
• Arrange accommodation, guides, transport, attractions, restaurants, and experiences.
• Input travel details accurately into the system.
• Provide end-to-end client support before, during, and after trips.
• Communicate proactively with clients and travel partners throughout trips.
• Spot potential issues early and resolve them before they affect clients.
• Negotiate terms with partners and manage client trips during emergencies.
• Handle customer complaints professionally.

Skills

Travel industry experience

Attention to detail

Customer service

Negotiation skills

AI tools

UK knowledge / passion for the UK

Job description

Operations Executive

Required for this luxury DMC based in the in the Midlands. They are ideally looking for an experience operations executive from the travel industry but are open to other industries, office based, hybrid or mainly home based is an option after training. Salary up to £33,000 plus up to 2 months salary bonus, 22 days holidays, pension, travel discounts etc .

Operations executives duties

• Managing the clients booking once payment has been taken by the sales team
• Bookingaccommodation, tour guides, transportation, attractions, restaurants, attractions and experiences
• With great accuracy inputting travel details
• Providing end to end client support, before, during and after the trip
• Proactively communicating with the client or the US travel agent who introduced them throughout their trip
• Spotting problems before them come client facing, always thinking one step ahead
• Negotiate favourable terms with the companies partners
• Manage your own client trips, dealing with emergency situations when they arise
• Handling customer complaints

Operations executive skills required

• Ideally you will have worked in the travel industry in a high pressurized operations role , but they are open to similar roles in other industries
• Passion for the UK
• Attention to detail
• Strong negotiating skills
• Very strong customer service skills
• Comfortable using AI tools

Additional information

• After 4 weeks training, accomodation and transport paid for if you are not local . They are open to office based with Fridays working for home and homebased with a trip to the office every couple of weeks for a day. Office based in Telford
• 22 days holidays plus bank holidays, amazing bonus scheme , pension and discounted holidays