Operations Executive

Reach Contact Limited; Stoke-on-Trent; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Healthcare

Generous Pension Plan

Paid Time Off - 25 days + bank

Paid Volunteering Day

Career Development

Company Tools (Laptop & Phone)

Inclusive Culture

Employee Engagement

Job summary

Acosta Europe is seeking an Operations Executive to ensure seamless operational delivery across a key account. The role focuses on data accuracy, onboarding/offboarding, field support and cross-functional collaboration.

The position requires strong organisation, data fluency and proactivity, with a 37.5-hour week in a hybrid pattern (3 days in the office, 2 days from home). A comprehensive benefits package accompanies the role.

Qualifications

• Strong organisational skills and an eye for detail.
• Confidence working with data and using analytical tools or formulas.
• Excellent communication skills and the ability to collaborate across teams.
• A proactive mindset with the desire to improve processes and deliver great service.
• Ability to manage multiple tasks and remain calm under pressure.

Responsibilities

• Data Management: downloading and quality-checking retailer sales data daily; ensuring master data is accurate; communicating issues promptly with stakeholders.
• Operational Support: onboarding/offboarding, configuring tools, responding to queries via Manage Engine, prioritising requests, and supporting field teams.
• Reporting & Financials: ad-hoc reporting, updating callfiles, reconciling company credit card expenses.
• Strategic & Other Responsibilities: contributing to continuous improvement, assisting with reception cover, field visits, and GDPR/Health & Safety compliance.

Skills

Strong organisational skills

Analytical thinking

Excellent communication

Proactive mindset

Multitasking

Tools

Manage Engine

CACI

Job description

Operations Executive

Salary: £25,000 - £26,000 per annum (£12.78-£13.30 per hour) + Client Performance Bonus & Tech Provided

Office Location: Stoke

Working Pattern: Hybrid - 3 days per week from the Office, 2 days from home.

Contract: 37.5 Hours per week Permanent Contract

Are you passionate about data accuracy, operational excellence, and delivering first-class support? Do you love being the go-to person who keeps everything running smoothly? If so, we'd love to hear from you!

We're looking for an Operations Executive to join our team and play a key role in ensuring seamless operational delivery across one of our key accounts. This is a varied, fast-paced role where no two days are the same, offering an excellent opportunity to build your skills and support a business that truly values its people.

What You'll Be Doing

Data Management

• Downloading and quality-checking retailer sales data daily.


• Ensuring master data is continuously accurate and aligned to our standard processes.


• Communicating issues promptly with stakeholders to ensure quick resolution.

Operational Support

• Managing the onboarding and offboarding process for Account starters and leavers.


• Creating, configuring, and testing field execution tools in line with client objectives.


• Responding to operational queries raised via Manage Engine and collaborating cross-functionally to resolve issues.


• Prioritising and managing all Account requests and escalating where appropriate.


• Supporting field teams with visual brief creation, documentation, travel bookings, and fleet-related queries.


• Contributing to territory and route optimisation using CACI.


• Providing holiday and absence cover across the Operations Executive team.

Reporting & Financials

• Completing ad-hoc reporting and basic analysis.


• Managing and updating Account callfiles to required quality standards.


• Reconciling your company credit card and supporting reconciliation activity for operational expenditure.

Strategic & Other Responsibilities

• Contributing to continuous improvement and proposing new ways of working.


• Supporting reception cover when required.


• Completing one field visit per quarter.


• Following all company policies, including GDPR and Health & Safety.


• Taking accountability for your own personal development and training.

What We're Looking For

• Strong organisational skills and an eye for detail.


• Confidence working with data and using analytical tools or formulas.


• Excellent communication skills and the ability to collaborate across teams.


• A proactive mindset with the desire to improve processes and deliver great service.


• Ability to manage multiple tasks and remain calm under pressure.

Why Join Us?

We are a genuinely values-driven, people-centric business. Our culture is built on collaboration, trust, and putting our people and clients at the heart of everything we do. If you're looking for a place where you can grow, contribute, and make a real impact, this is the role for you.

Why work for Acosta Europe:

• Comprehensive Healthcare- medical, dental, vision, plus life insurance and Employee Assistance Programme.


• Generous Pension Plan- Growing contributions as your service increases helping you plan for the future.


• Paid Time Off- 25 days holiday, plus UK bank holidays to recharge.


• Paid Volunteering Day- Make a difference in your community.


• Career Development- access to Acosta University and internal promotion programs.


• Company Tools- Including state of the art technology to ensure you are set up for success, including Laptop and mobile phone.


• Inclusive Culture- supportive, diverse, and values-driven environment.


• Employee Engagement- social events, recognition programs, and wellness initiatives.

This is a role for people who want more than \"just a job\". It's for people who want momentum, progression and recognition.

At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.