Operations Executive

Acosta Group; Stoke-on-Trent; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Healthcare

Pension plan

25 days holiday

Paid Volunteering Day

Career Development

Company Tools

Inclusive Culture

Employee Engagement

Job summary

Acosta Europe is hiring an Operations Executive to maintain data accuracy and support seamless operational delivery. The role involves daily data checks, onboarding/offboarding processes, field tools setup, and cross-functional issue resolution to meet client objectives.

The position offers hybrid working with 3 days in the Stoke office and 2 days from home, a permanent full-time contract, and a salary of £25,000–£26,000 per year plus a performance bonus and tech provided.

Job description

Operations ExecutiveJob description + Salary From:£25,000 + Salary To:£26,000 + Location:Acosta Europe Head Office

• Stoke + Category:Operations + Contract Type:Permanent Full Time Operations Executive **Salary** : £25,000 - £26,000 per annum (£12.78-£13.30 per hour) + Client Performance Bonus & Tech Provided **Office Location:** Stoke **Working Pattern:** Hybrid
• 3 days per week from the Office, 2 days from home. **Contract:** 37.5 Hours per week Permanent Contract Are you passionate about data accuracy, operational excellence, and delivering first-class support? Do you love being the go-to person who keeps everything running smoothly? If so, we'd love to hear from you! We're looking for an **Operations Executive** to join our team and play a key role in ensuring seamless operational delivery across one of our key accounts. This is a varied, fast-paced role where no two days are the same, offering an excellent opportunity to build your skills and support a business that truly values its people. **What You'll Be Doing** **Data Management** + Downloading and quality-checking retailer sales data daily. + Ensuring master data is continuously accurate and aligned to our standard processes. + Communicating issues promptly with stakeholders to ensure quick resolution. **Operational Support** + Managing the onboarding and offboarding process for Account starters and leavers. + Creating, configuring, and testing field execution tools in line with client objectives. + Responding to operational queries raised via Manage Engine and collaborating cross-functionally to resolve issues. + Prioritising and managing all Account requests and escalating where appropriate. + Supporting field teams with visual brief creation, documentation, travel bookings, and fleet-related queries. + Contributing to territory and route optimisation using CACI. + Providing holiday and absence cover across the Operations Executive team. **Reporting & Financials** + Completing ad-hoc reporting and basic analysis. + Managing and updating Account callfiles to required quality standards. + Reconciling your company credit card and supporting reconciliation activity for operational expenditure. **Strategic & Other Responsibilities** + Contributing to continuous improvement and proposing new ways of working. + Supporting reception cover when required. + Completing one field visit per quarter. + Following all company policies, including GDPR and Health & Safety. + Taking accountability for your own personal development and training. **What We're Looking For** + Strong organisational skills and an eye for detail. + Confidence working with data and using analytical tools or formulas. + Excellent communication skills and the ability to collaborate across teams. + A proactive mindset with the desire to improve processes and deliver great service. + Ability to manage multiple tasks and remain calm under pressure. **Why Join Us?** We are a genuinely values-driven, people-centric business. Our culture is built on collaboration, trust, and putting our people and clients at the heart of everything we do. If you're looking for a place where you can grow, contribute, and make a real impact, this is the role for you. **Why work for Acosta Europe:** + **Comprehensive Healthcare** - medical, dental, vision, plus life insurance and Employee Assistance Programme. + **Generous Pension Plan** Growing contributions as your service increases helping you plan for the future. + **Paid Time Off** 25 days holiday, plus UK bank holidays to recharge. + **Paid Volunteering Day** Make a difference in your community. + **Career Development** - access to Acosta University and internal promotion programs. + **Company Tools** -?Including state of the art technology to ensure you are set up for success, including Laptop and mobile phone. + **Inclusive Culture** - supportive, diverse, and values-driven environment. + **Employee Engagement** - social events, recognition programs, and wellness initiatives. This is a role for people who want more than "just a job". It's for people who want **momentum, progression and recognition** . At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.
• Growing contributions as your service increases helping you plan for the future. + **Paid Time Off**
• 25 days holiday, plus UK bank holidays to recharge. + **Paid Volunteering Day**
• Make a difference in your community. + **Career Development** - access to Acosta University and internal promotion programs. + **Company Tools** -?Including state of the art technology to ensure you are set up for success, including Laptop and mobile phone. + **Inclusive Culture** - supportive, diverse, and values-driven environment. + **Employee Engagement** - social events, recognition programs, and wellness initiatives. This is a role for people who want more than "just a job". It's for people who want **momentum, progression and recognition** . At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.